Contact Us

Want to apply for a Card?

Personal Cards: 1-800-567-2639

Small Business Cards: 1-877-891-0821

Need help with a question?

Whatever you need - question answered, issues addressed - we look forward to assisting you.

Please have your Card in hand when calling us.

General Information

Canada: 1-800-869-3016 (toll-free) US: 1-800-528-4800 (toll free)
Canada: 1-866-549-6426 (TTY/TDD)
US: 1-800-221-9950 (TTY/TDD)
Outside Canada: (905) 474-0870 (collect)
Outside US: (336) 393-1111 (collect)

Toll Free Customer Service (General inquiries, lost or stolen cards) - 24 hours-a-day, 7 days-a-week

Option to Transfer a Balance

In Canada: 1-800-575-2273

Travel Accident Insurance

In North America (Weekdays 8am to 8pm EST): 1-800-231-8989 (toll-free)

Toll Free Customer Service for The Platinum Card® - 24 hours-a-day, 7 days-a-week

In Canada/U.S. : 1-800-263-1616 (toll-free)

Outside Canada/U.S. : (905) 474-8400 (collect)

For nearest location: 1-800-668-2639 (toll-free)

Phone based Travel Service: 1-800-611-1100 (toll-free) or: 1-888-414-TRIP (toll-free)

^TM,^®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada

In Canada: 1-866-616-0532 (toll-free)

In Canada for Policy Holders: 1-800-708-0807

To enroll (for Credit Cards only, Premiums Apply): https://apu.assurant.com/

American Express® Line Of Credit

In Canada/U.S. : 1-800-263-3365 (toll-free)

Outside Canada/U.S. : (905) 474-1545 (collect)

General Information

Canada: 1-800-869-3016 (toll-free)

Outside Canada: (905) 474-0870 (collect)

American Express Financial Services

In Canada/U.S. : 1-888-461-2639 (toll-free)

Outside Canada/U.S. : (905) 474-9383 (collect)

The Platinum Card®

Platinum Card Customer Service
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S. : (905) 474-8400 (collect)

Platinum Card Travel Service
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S. : (905) 474-8400 (collect)

Platinum Card Concierge
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S : (905) 474-8400 (collect)

American Express® Gold Rewards Card

Trip Cancellation Insurance
Emergency Medical Insurance
Flight and Baaggage Delay Insurance & Hotel Burglary Insurance
Car Rental Theft and Damage Insurance
Purchase Protection Plan
Buyer's Assurance Protection Plan

To submit a claim for coverages listed above, please contact:

Toll-free from US & Canada 1-800-243-0198; From anywhere in the world 905-475-4822; Online https://amex.rsagroup.ca/

For Travel Accident Insurance, please contact: Toll-free from US & Canada 1-877-772-7797

American Express Card

Buyer's Assurance Protection Plan and Purchase Protection Plan:
For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.

American Express® Aeroplan® * Cards

Aeroplan Contact Centre
Canada and USA: 1-800-361-5373
All other areas: 1-514-395-0300

AIR MILES^® * Customer Service

Rewards Miles redemption or replacement collectors cards

8am to 12am EST Weekdays/ 10am to 6:30pm EST Saturday

In Canada: 1-888-AIR-MILES (1-888-247-6453)

In Toronto: (416) 226-5171

^TM,^®*: Trademarks of AIR MILES International Holding N.V. Used under license by Loyalty Management Group Canada Inc. and Amex Bank of Canada

American Express^® AIR MILES^®** Platinum Business Card

Car Rental Theft and Damage Insurance, Purchase Protection Plan and Buyer's Assurance Protection Plan:

For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.

Travel Accident Insurance: 1-877-777-1544

Flight Delay Insurance, Baggage Delay Insurance, Hotel/Motel Burglary Insurance and Lost or Stolen Baggage Insurance:

For Inquiries/claims, in Canada/U.S. please call 1-866-426-7505.
Outside Canada/U.S. please call collect 1-905-816-1884.

American Express® AIR MILES®* Gold Business Card

-Travel Accident Insurance - 1-877-777-1544
- Disability Plan for Small Business - 1-800-387-4481

The Platinum Credit Card from American Express

Purchase Protection Plan and Buyers Assurance:
For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.

American Express^® Business Gold Rewards Card

Disability Plan for Small Business:
In Canada: 1-800-869-3016

American Express® Corporate Card for Small Business

Disability Plan for Small Business:
In Canada: 1-800-869-3016

Visit the Customer Centre to learn more about your Corporate Card or Corporate Card program or click here for a full list of contacts.

For Cardmembers: easily access your account information and Cardmember resources, or contact Customer Service: 1-800-716-6661 (Monday – Friday, 8 am - 8 pm, Saturday 10 am – 6 pm EST)

For Program Administrators: manage your company’s program, review benefits and access tools or contact the Program Administrator Servicing Team: 1-866-568-0308 (Monday – Friday, 8 am – 8 pm EST)

Not a Customer? Explore our Corporate Cards for a custom program that meets your company’s needs. Ready to see how American Express can help your business? Call 1-866-323-2602 and speak to a representative today.

Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.*

To learn more about Travel Service Locations click here.

_{* Comprises Travel and Foreign Exchange locations of American Express Travel Related Services Company Inc., its affiliates and Representatives worldwide. In Canada, American Express Travel Services locations are independently owned and operated. Not all services are available at all Travel Service locations and are subject to local laws and cash availability. Service fees may apply.}

Moving to another Country?

With Global Card Transfer we can transfer your existing Card.

To learn more click here

General Correspondence

Amex Bank of Canada servicing during the COVID-19 Pandemic:

For the safety of our colleagues, customers and community, we have implemented additional precautions for our essential staff who remain onsite. As a result of these precautions, handling of mail delivered to our offices may be delayed during the ongoing Covid-19 pandemic. If you need to send us documents, please consider uploading them securely via our Form and Document Centre.

American Express
General Correspondence
P.O, Box 3204 STN 'F'
Toronto, Ontario
M1W 3W7
Canada

Account inquiries, Lost or Stolen Cards or General Information:
Anywhere in Canada/U.S. 1-888-721-1044
International, call collect (905) 474-1229

Business Concierge:
Anywhere in Canada/U.S. 1-866-255-1815
International, call collect (905) 474-9279

Related Links

Statement Inquiries and Disputes

Complaint Handling Procedures

Support Orders and Support Provisions

International Service Centers