Alerts & Notifications






Account Activity Notifications

Keep track of your account with personalized updates on the go.

What to do in an Emergency


Lost your Card or eligible device or think you’ve been a victim of fraud? Call 1-800-869-3016 or the number on the back of your card. Outside of Canada (please call collect) 905-474-0870. For Corporate Cardmembers, please call 1-800-716-6661.

fraud alerts



How fraud alerts work


We will automatically contact you whenever a questionable transaction is detected on your Account. Please make sure your contact details are up to date.





What are Account Alerts?


Account Alerts is a free service that updates you with key account information such as Payment and Spending Alerts by email, SMS, and/or Amex App. You can also personalize the notification setting through Online Services or Amex App.



account alerts



Related Pages

Identity Theft


Find out what you can do to help keep your financial details safe and secure.


American Express SafeKey®


Shop even more confidently, with an extra layer of protection online at participating merchants.

Terms and Conditions


TM, ®: Used by Amex Bank of Canada under license from American Express.


1. We will guarantee protection against fraudulent payments on your Card, provided you have taken the responsibility to notify us immediately, and you have complied with your Card Terms and Conditions.