Mobile Wallet Security

Tap to pay using mobile wallets

Link your American Express Card to Apple Pay^®*, Samsung Pay^© or Google Pay ^TM* as part of your mobile wallet, and you’re good to go. With four layers of protection, we’ve got your back, every step of the way.

Shop confidently when you use mobile wallets with your American Express Card

1. Security features on your eligible device

Biometric data, like a fingerprint or face recognition, or a PIN helps prevent your device from being used without your authorization.

2. Encrypted details

Your Card details are never stored on your device.

3. Amex authentication

We have intelligent security systems in place to help protect your Card from fraud, and will automatically contact you whenever a questionable transaction is detected on your Account through our fraud alerts. Find out here how to set them up.

Set up Account alerts

4. Fraud protection

Use the American Express Card online or off, and you won’t be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details, PIN and any device on which you have added your account information. Notify us at once if your Card or eligible device is lost or stolen, or you suspect it is being used without your permission.

Lost or stolen Card?

Let us know immediately if you’ve lost your Card, or think it may be stolen. We’ll arrange a new Card for you as quickly as possible. If your device has been set up to take mobile payments, you don’t need to wait for a new Card to arrive. Your Card details on your mobile wallet are updated, so you can continue using mobile payments.

Lost or stolen device?

If your mobile device is lost or gets stolen, call us immediately at the number on the back of your Card.

Contact Us

Related Pages

Mobile Wallets

No wallet? No problem. Pay in seconds with a touch of your phone, wherever you can tap your American Express Card1. It’s just as simple as using your physical card but without needing to reach for your wallet.

Learn More

Alerts & Notifications

Keep track of your account with personalized updates through email, SMS, and/or our Amex App.

Learn More

Terms and Conditions

TM, ®: Used by Amex Bank of Canada under license from American Express.

®*: Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Touch ID, and Face ID are trademarks of Apple Inc

™*: Android and Google Pay are trademarks of Google Inc.

1. With participating American Express contactless merchants using eligible devices. Transaction limits may apply.