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Mobile Wallet Security

 

 

 

 

Tap to pay using mobile wallets

 

Link your American Express Card to Amex Pay®, Apple Pay®*, Samsung Pay© or Google Pay TM* as part of your mobile wallet, and you’re good to go. With four layers of protection, we’ve got your back, every step of the way.

Shop confidently when you use mobile wallets with your American Express Card

secure device

 

 

 

 

 

1. Security features on your eligible device

Biometric data, like a fingerprint or face recognition, or a PIN helps prevent your device from being used without your authorization.

 

 

 

 

2. Encrypted details

Your Card details are never stored on your device.

amex authentication
amex authentication

 

 

 

 

3. Amex authentication

We have intelligent security systems in place to help protect your Card from fraud, and will automatically contact you whenever a questionable transaction is detected on your Account through our fraud alerts. Find out here how to set them up.

 

 

 

 

 

4. Fraud protection

Use the American Express Card online or off, and you won’t be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details, PIN and any device on which you have added your account information. Notify us at once if your Card or eligible device is lost or stolen, or you suspect it is being used without your permission.

fraud alerts

 

Lost or stolen Card?

 

Let us know immediately if you’ve lost your Card, or think it may be stolen. We’ll arrange a new Card for you as quickly as possible. If your device has been set up to take mobile payments, you don’t need to wait for a new Card to arrive. Your Card details on your mobile wallet are updated, so you can continue using mobile payments.

 

 

Lost or stolen device? 

 

If your mobile device is lost or gets stolen, call us immediately at the number on the back of your Card.

 

 

 

Related Pages

Mobile Wallets

 

No wallet? No problem. Pay in seconds with a touch of your phone, wherever you can tap your American Express Card1. It’s just as simple as using your physical card but without needing to reach for your wallet.

Alerts & Notifications

 

Keep track of your account with personalized updates through email, SMS, and/or our Amex App.

 

Terms and Conditions

 

TM, ®: Used by Amex Bank of Canada under license from American Express.

 

®*: Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Touch ID, and Face ID are trademarks of Apple Inc

 

™*: Android and Google Pay are trademarks of Google Inc.

 

© 2020 Samsung Electronics Canada Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd., used with permission.

 

1. With participating American Express contactless merchants using eligible devices. Transaction limits may apply.