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Lost your Card or eligible device or think you’ve been a victim of fraud? Call 1-800-869-3016 or the number on the back of your card. Outside of Canada (please call collect) 905-474-0870. For Corporate Cardmembers, please call 1-800-716-6661.
Phishing is a common scam where fraudsters send emails pretending to come from a bank, credit card company or other trusted organization. They usually try to trick you into clicking on a link to go to the site (often to update your password to avoid your Account being suspended).
If you click the link in the email, you’ll be taken to a website that looks genuine - but is actually a fake site designed to trick you into entering personal information such as your log in details, password, Account number or other sensitive information.
If you receive an email relating to American Express that you believe could be fraudulent, immediately forward it to spoof@americanexpress.ca. Please ensure you do not include your Account number in the email.
If you feel your American Express Account information has been compromised, please contact us immediately.
The email itself can look as if it comes from a genuine source. Fake emails can often (but not always) be spotted in the following ways:
We have intelligent security systems in place to help protect your Card from fraud1.
Keep track of your account with personalized updates through email, SMS, and/or our Amex App.
Terms and Conditions
TM, ®: Used by Amex Bank of Canada under license from American Express.
1. We will guarantee protection against fraudulent payments on your Card, provided you have taken the responsibility to notify us immediately, and you have complied with your Card Terms and Conditions.