Shopping Protection





Protection for your shopping

You can enjoy stress-free shopping with select American Express Cards. Eligible purchases can be covered for up to 90 or 120 days (depending on the Card) from the date of purchase.

Purchase Protection® Plan†1*


Many eligible retail items that are purchased anywhere in the world with select Cards can be automatically insured for up to 90 or 120 days, depending on the limit that applies to your card, from the date of purchase against accidental physical damage or theft for up to $1,000 per occurrence (for all purchased items combined).


In Canada/U.S. call 1-800-243-0198. Outside Canada/U.S. please call collect 905-475-4822.

purchase protection
refund protection

Buyer's Assurance® Protection Plan†1*


Your coverage can automatically extend the manufacturer’s original warranty up to one or two additional years (depending on your Card) when you fully charge eligible items to your Card worldwide. The manufacturer's warranty must be valid in Canada and the U.S. and must not exceed five years. Coverage is limited to $10,000 per item, not to exceed $25,000 per Cardmember per policy year for all occurrences and all items combined.


Buyer’s Assurance Protection Plan extends the original equipment manufacturer’s basic warranty, the plan will not extend any additional coverage purchased from the manufacturer, retailer or any other source.


Call 1-800-243-0198 for more information.


Related Pages

American Express SafeKey®


Shop even more confidently, with an extra layer of protection online at participating merchants.

Alerts & Notifications


Keep track of your account with personalized updates through email, SMS, and/or our Amex App.

Terms and Conditions


TM, ®: Used by Amex Bank of Canada under license from American Express. *Not available on all cards. For a full list of Cards which offer these benefits please visit our Shopping Protection FAQs.


1. Underwritten by Royal & Sun Alliance Insurance Company of Canada. You may contact the insurer at 1-888-877-1710 in Canada and the U.S. or visit


† All insurance coverage is subject to the terms and conditions of their respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.