What Happens When You Are Browsing?
If you are not registered for any online service from American Express, you browse www.americanexpress.com.cn
anonymously. We
do not collect personal information -- such as your name, address, phone number or E-mail address -- if you are only browsing this site. American
Express does, however, use "cookies" to collect information about how our site is used.
Information, such as the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer),
and whether you responded to an American Express banner ad or E-mail is collected and tracked in aggregate and not linked to you personally.
We use this information to measure response rates to banner ads and E-mail offers.
If you would like to learn more about cookies,
please read About Cookies for more information.
What Happens When You Give Information To Us?
Registration for Online Products and Services
If you want to apply for or take advantage of our online products or services, we will need you to give us some personal information, including your E-mail address and account number.
We only collect information about you which we need to process your application, to service your accounts and other needs, to offer new products and services, and to satisfy legal requirements.
We will also use this information for purposes such as correspondence, site registration, allowing you to check your statement or other account details online, to make a purchase, or to participate in online surveys etc.
We will also share such information with our affiliates and other for the purposes described elsewhere in this Statement.
Quality of Information
We use advanced technology, documented employee procedures and internal monitoring to help ensure that your personal information is accurate and up-to-date.
In addition, we require high standards of quality from credit reporting agencies and others who provide us with information about prospective customers or other services.
Before you can send confidential
personal information or account information to us on an
American Express Web site, we require that a "secure session"
is set up using Secure Socket Layer (SSL). For further
information about SSL and the safety and confidentiality of
personal information transmissions over the Internet, please
read our Security Q&A
Whenever we handle your personal
information, we limit access to customer information to those
who need it to do their jobs and meet our customer servicing
commitment to you. We use a range of security processes to
protect the confidentiality and security of your personal
information.
We use your information to process your application or to provide the products and services
you have requested.
How We Can Customize Your Online Experience
If you are a registered user of an American Express online
services, we may now or at some time in the future combine
information about your use of www.americanexpress.com.cn and our
online service with other online and offline information we
have about you as an American Express customer as well as information
lawfully available from other organizations. We will
use this combined information to customize your online experience
and present you with relevant online and offline offers
and updates. We also use a "cookie" to enable our
server to recognize you as a registered American Express
online service user when you re-enter our site. If you would
like to learn more about cookies, please read About Cookies for more information.
What Else Do We Do With Information We Obtain?
We may also use your information to measure consumer
interest in our services and inform you about other products
and services. For example, if we obtain your email address we
may use it to send you offers we think you might be interested
in. These offers may be based on information you provided in
your initial transaction with us, or in surveys, from
information that may indicate purchasing preferences and
lifestyle, as well as information lawfully available from
other organizations. These E-mail offers come directly from
American Express.
When we send you E-mails, we may be able to
identify information about your E-mail address, such as
whether you can read graphic-rich html E-mails. If your E-mail
address is html-enabled, we may choose to send you
graphic-rich html E-mails.
What Do I Need To Do If I Do Not Want To Receive E-mail Offers?
We hope that many
customers will appreciate receiving details of these carefully designed opportunities. However, we clearly recognise the importance of providing you with the choices by giving you an easy means to "Opt Out" from receiving E-mail offers. You can "Opt Out" at any time by clicking on the "How to Decline E-mail" link below or reply to the E-mail and type "Unsubscribe" in the subject line.
How to Decline Email
If you have any questions regarding our Privacy Statement please forward your enquiry to the following addresses:
The Data Privacy Officer
American Express International, Inc.
18th Floor, Cityplaza 4
12 Taikoo Wan Road
Taikoo Shing
Hong Kong
The Data Privacy Officer
American Express Bank Ltd.
36th Floor, One Pacific Place
88 Queensway
Hong Kong
Do We Share Information About You?
American Express has had a
long-standing commitment to protecting personal information of
our customers and prospective customers. This section explains
how we share your personal information with others.
Other American Express Companies
We may share information about you
within the American Express Group of Companies so we can
provide you with products and services you request and bring
you information about other American Express products and
services. This may involve providing your personal information
to other American Express companies both inside and outside
Hong Kong, including the USA and Australia, for processing,
servicing or marketing purposes. All American Express
Companies comply The American Express Customer Privacy
Principles and
with security procedures which are similar to those described
above in Security.
Companies Who Provide Services To Us
In some cases we contract with other companies to perform services for us. Examples of this
include processing applications, sending E-mail, processing
orders, providing marketing support, deliveries, market
research, debt collection agencies etc. We provide them only
with such information about you as they need to perform their
services, but we impose strict requirements of security and
confidentiality on them in how they handle your personal
information. Also they are not permitted to use information
about you for any purpose except to perform the services we
have asked them to provide.
Our Business Partners
We may send you offers by E-mail or
other direct marketing methods (i.e. mail, fax or phone) about
products and services offered by our business partners. When
we do this, we keep control over your information, which is
not disclosed to our business partners unless you have
expressly authorized us to do so or you take advantage of
their offer.
IMPORTANT NOTE : Please note that we do not give your E-mail address to our business partners.
Please keep in mind that if you
take advantage of an offer from an American Express business
partner and become their customer, they may independently wish
to send offers to you. In this case, you will need to inform
them separately if you do not wish to receive future offers
from them. In all cases our goal is to deliver offers to
people who we believe will find them of value. Our
communications are developed and managed under strict
conditions designed to safeguard the security and privacy of
customer personal information. Click here if you wish to "Opt Out"
of receiving offers by E-mail.
How to Decline Email
Participation in
Credit Reference Schemes (applicable to American Express account holders in Hong Kong only)
Information concerning your account(s) may be provided to credit reference agency(s) in Hong Kong as permitted by law.
Other Disclosure of Information
In all other cases, we
will not disclose your personal information unless you have
been previously informed or have authorised us to so do, or if
we are required to do so by law. If an order of a court or
government authority requires us to disclose information about
you, we will do our best to notify you of this promptly, to
give you an opportunity to exercise your legal rights. The
only exceptions to this policy are when the order or law
prohibits us from notifying you or when there is suspicion of
fraud or criminal activity. We will not use any medical
information for marketing purposes.
We will keep information for as long as it
is necessary to service your account or to continue to provide
products and services you have requested. We will retain information
for a reasonable period if you cease to be our customer, unless the
law requires us to keep it for longer.
We do not use
www.americanexpress.com.cn to knowingly solicit information from or market to children or young persons under the
age of 18.
If we deny an application for our services
or end a customer's relationship with us, to the extent permitted by
applicable laws, we provide an explanation, if requested. We state
the reasons for our action and the information upon which our
decision was based, except where there are legal reasons not to do
so, for example where there is suspicion of criminal activity.
You can contact our Data Privacy
Officer at any time if you would like details of any personal
information we may hold about you or if you would like us to
correct it. Depending on the nature of your request, we may
ask you to complete a personal data access form. In some
cases, we may charge you a service fee for providing this
information, but we will inform you of this at the time.
The Data Privacy Officer
American Express International Inc
18/F Cityplaza 4
12 Taikoo Wan Road
Taikoo Shing
Hong Kong |
American Express Bank Ltd.
The Data Privacy Officer
36th Floor, One Pacific Place
88 Queensway
Hong Kong
|
In keeping with our long-standing
leadership in consumer privacy protection, American Express is
actively involved with current industry initiatives to protect
individual privacy rights on the Internet and in all aspects
of electronic commerce. For additional information about our
commitment to protecting the privacy of our customers both
online and offline, please read the American Express Customer Privacy
Principles
The American Express Customer Internet Privacy Statement applies these Principles to
our online customers and also addresses our obligations under Hong Kong Law.
This Privacy Statement applies
only to American Express' Hong Kong customers and Hong Kong visitors to our website. If you are a Hong Kong
customer and have questions about this Privacy Statement or your account,
you can write to the Data Privacy Officer (see contact details above).
If you do not want to receive American
Express mail or telemarketing offers in Hong Kong, if you would like
information about your account, or if you have a question or concern
about the way we handle your personal information, please call the
customer service telephone number listed on your account statement.
You should be aware that other
Internet sites to which you link from
www.americanexpress.com.cn may
contain privacy provisions that differ from this Internet Privacy
Statement
We will use this space to note
changes to our Internet Privacy Statement, to keep you fully
informed about how we protect your privacy and your choices
about our use of your personal information for marketing.
Date Last Revised: 09/09/02
Section: Information
Collection
Description: This section was updated to address more
specifically what information we do and do not collect, and to
more fully explain the combination of online and offline
information for registered users of American Express online
services. |
