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We are currently receiving high call volumes in relation to the situation in the Middle East. Please contact us for assistance, only if your travel is within the following 7 days.

Outside of this timeframe, please check your airline website for guidance and the Australian Government Smartraveller website for the latest travel advisory for your transit and destination countries.

We urge all customers to check their flight status before proceeding to the airport.

We ask for your patience as we are experiencing higher than normal call volumes. If you are not scheduled to travel within the next 2 weeks, we encourage you to contact us at a later time.

Our rewards website will be unavailable between 09:00 PM AEDT - 06:00 AM AEDT on Wednesday 08 April 2026 till Thursday 09 April 2026 due to scheduled maintenance. Our Customer Service team are also only able to provide a limited service. We apologize for any inconvenience this may cause.

Terms and Conditions

Membership Rewards Terms and Conditions

To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.
To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.
All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions please visit the Membership Rewards websiteopens in new window.

Featured Hotels and Conditions

All featured hotel prices, additional benefits and availability are correct at the time first presented on the American Express Travel website. While every effort is taken to ensure hotel inventory remains accurate, prices and availability remain subject to availability and dependent on third party supply. Featured hotel pricing and availability are not guaranteed until the receipt of your booking conformation email. Hotel cancelation policy applies (see 'Your itinerary' after you have selected your room).

Bookings are subject to American Express Travel Terms and Conditions. To view these please visit americanexpress.com.au/traveltermsandconditionsopens in new window.

Travel services provided by American Express International, Inc. (ABN 15 000 618 208). Incorporated with limited liability in Delaware, USA.
American Express Australia Limited (ABN 92 108 952 085). ® Registered Trademark of American Express Company.