We are currently receiving high call volumes in relation to the situation in the Middle East. Please contact us for assistance, only if your travel is within the following 7 days.
Outside of this timeframe, please check your airline website for guidance and the Australian Government Smartraveller website for the latest travel advisory for your transit and destination countries.
We urge all customers to check their flight status before proceeding to the airport.
IMPORTANT: Our rewards website will be unavailable between 01:00 PM AEDT - 08:00 PM AEDT on Saturday 21 March 2026 till Saturday 21 March 2026 due to scheduled maintenance. Our Customer Service team are also only able to provide a limited service. We apologize for any inconvenience this may cause.