Terms & Conditions

1. The cashback facilities are not applicable for ATM transactions and also for transactions made in fuel stations and MFS wallets
   
2. CityMaxx Card issues against Foreign Currency (FC) Account, Resident Foreign Currency Deposit(RFCD) and Export Retention Quota (ERQ) Account and any such accounts are not eligible for cashback or interest-earning facilities
3. The accumulated cashback amount will be credited to your account at the end of each quarter
4. Each CityMaxx Cardmember can earn a maximum amount equivalent to BDT 5,000 cashback per quarter
5. 15% VAT is applicable on payment of specific services as per the guideline of Bangladesh Bank.
6. The additional interest amount earned in your savings account will be credited as per the general guideline of your bank account
7. To perform foreign currency transaction, CityMaxx Cardmember will require to endorse his/her passport with CityMaxx card against the Travel Quota limit (maximum USD 12,000 per calendar year*)
8. An endorsement can be performed at any City Bank Authorized Dealer (AD) branch, Service Center, or Priority Citygem Service Centers
9. CityMaxx Cardmembers need to place e-commerce enable request through calling 16234 or visiting the service center or web portal (positivepay.thecitybank.com/cards)
10. CityMaxx Cardmember will be allowed to make online transactions equal to or less than $300 each against a travel quota card for any legal purpose and more than $ 300 each for hotel and education purposes.
11.  In case of transaction/s with any e-commerce merchant/s whose delivery timeline of products or services is/are after the prepayment by CityMaxx Cardmember (hereinafter referred to as “Prepay E-Commerce Merchant/s”), the CityMaxx Cardmember acknowledges, agrees, and undertakes to resolve and settle all the refund, chargeback, non-delivery, claim, dispute issues (collectively referred to as "Dispute") with the respective Prepay E-Commerce Merchant/s.
12. CityMaxx Cardmember acknowledges that We, the Bank shall not be liable for any such Disputes of the CityMaxx Cardmembers with the Prepay E-Commerce Merchant/s and agrees to indemnify us, and keep us, the Bank harmless against all losses, claims, and expenses that we may incur due to any Dispute between CityMaxx Cardmember and Prepay E-Commerce Merchant/s.
13. CityMaxx Cardmember acknowledges and agrees that the Bank reserve the right to impose temporary/permanent restrictions on any type of transaction and/or with Prepay E-Commerce Merchant/s.

 

CityMaxx Cardmembers will earn cashback at the following rates:

 

1. Regular CityMaxx cardmembers (without City Savings Delight account): 1% (regular local and international merchants) and 2% (selected local grocery) 
2. CityGem CityMaxx cardmembers (without City Savings Delight account): 1% (regular local and international merchants) and 2% (selected local grocery) 
3. Regular CityMaxx cardmembers (with City Savings Delight account): 2% (regular local and international merchants) and 4% (selected local grocery). However, if the EOD Balance falls below 100K on any day, customer will receive cashback under 1% and 2% classification for that particular quarter 
4. CityGem CityMaxx cardmembers (with City Savings Delight account): 2% (regular local and international merchants) and 4% (selected local grocery) rates will be applicable irrespective of EOD balance rule of Condition#3