Q) How can I get a credit card from City Bank?
Ans: You can apply for our credit card by visiting the nearest branch. Alternately, you can call 16234 and inform the call center that you are interested in applying for a credit card.
Q) What are the necessary documents required to open a credit card?
Ans: To apply for a credit card, you must submit the following documents:
- 4 copies recent passport sized color photographs
- 1 copy of E-TIN certificate
- 6 month’s bank statement
- Salary Certificate
- Photocopy of NID
- Photocopy of passport (for Dual currency cards only)
- Photocopy of Staff ID/Visiting Card (For Salaried person).
- Photocopy of trade license (for business person)
Q) How long will it take for me to receive my new Card?
Ans: You will be receiving your card within 15 working days after successfully applying for a new card.
Q) What are the annual fees of the credit cards?
Ans: The annual fee of our credit card can be found in details in the following link: AMEX http://www.americanexpress.com.bd/personal/fees.html
Q) How can I pay the credit card bill?
Ans: You can pay your credit card dues at the branch, through City Touch, Cash Deposit Machines, EFTN, and Auto Debit Instructions.
Q) Is it possible to settle both USD and BDT portion outstanding through Auto Debit instruction?
Ans: You can leave an Auto Debit instruction by applying at your nearest branch or a service center to pay off your outstanding on your Amex & VISA credit card.
Q) When are annual fees charged?
Ans: Annual fees are charged at the beginning of every cardmember’s membership period. For example: If a customer applies for the card on 1st of May and their card is created on 10th May, their annual fee will be charged every year on 10th May. Q) Are card fees charged in inactive state?
Ans: When customers are sent their credit or debit cards, those cards are sent in an inactive state for the customer’s own security. Card Fees are charged every year on their membership renewal date, regardless of card being active or inactive.
Q) What will be the credit limit of new card?
Ans: As per your salary or income per month, we may allow 1 (one) to 2.5 (two point five) times of salary as your credit limit, depending on your Debt Burden Ratio.
Note: Credit Limit is solely dependent on credit analyst’s determination.
Q) How can I increase my credit limit?
Ans: You can apply for limit enhancement after 6 months of card use and your limit will be enhanced based on your card usage and repayment tendencies.
Q) Is it possible to transfer USD / BDT credit balance from foreign portion to local portion or Vice-versa?
Ans: Yes, you can transfer your USD/BDT credit balance on your TQ cards by leaving a request at your nearest branch, call center or https://positivepay.thecitybank.com/
Q) How can I re-arrange my credit limit?
Interest Rate & Payment
Q) What is the interest rate of the credit cards?
Ans: Currently, for all cards it is 27% per annum, applicable for Amex GreenBlue, University of Dhaka American Express Card, Agora Co-brand, Gold and Platinum cards.
Q) How is interest calculated for my credit card?
Ans: Interest is charged on the outstanding that is not paid or paid partially within the payment due date. The interest charge (27% annually)* will be calculated from the date of all purchase individually until full payment. Interest free period for any purchase / card cheque transaction is applicable for 15 days to 45 days if previous month’s total outstanding is paid fully within payment due date. Interest will not be charged if you have paid the full amount of your previous month’s outstanding within due date. Therefore, if you have settled your card’s outstanding within payment due date, there will be no interest free period for next/following month’s purchase.
If you opt to pay partial or minimum payment, the interest on your retail or card cheque transactions will be calculated from the date of transaction. The interest charge is being calculated from the date of all purchase individually until full payment is done. Here to be mentioned that there is no interest free period for cash withdrawal.
N.B. Interest rate maybe changed as per changes to Central Bank Policy.
Q) What is the interest rate of FlexiLoan and how is it calculated?
Ans: Selected cardmembers of American Express GreenBlue, University of Dhaka American Express Card Agora Cobrand, Gold and Platinum cards can avail FlexiLoan against their unused credit limit at 12.99% flat interest rate. Cardmembers applying for FlexiLoan will be charged a flat interest of 12.99% on their loan amount.
Q) How long does it take for card bill to be posted if paid through CDM, at branch counter or City Touch?
Ans: If paid through:
CDM: It takes 1 working day to post bill if paid through CDM
Branch: It is updated on the same day
City Touch: It takes 1 working day to post bill if paid through City Touch.
Other General Questions
Q) Can I withdraw money from ATMs abroad?
Ans: Yes, if it is a dual currency card with necessary endorsements already completed with available USD limit.
Q) How to conduct an online foreign transaction?
- You need to endorse your passport with the necessary amount on both SAARC and NonSAARC limits.
- Transfer necessary amount from BDT portion to USD portion.
- Call 16234 or leave a request on https://positivepay.thecitybank.com/ to open the ECommerce part and set an E-Commerce transaction number and USD amount to be used (You can call our 24/7 Call Center for any transactions up to $300 for any legitimate purchase/ ≥300 for Hotel Booking purpose).
- After performing the online foreign transaction, please disable the Foreign Transaction part.
Q) How can I change my mailing address?
Ans: You can fill out a form at your nearest branch or leave a request on our web portal: https://positivepay.thecitybank.com/
You will require the following documents:
- Filled out and signed application form o Photocopy of NID/Passport/Driving License
Q) Can I activate my card through City Touch?
Ans: You can activate your credit card through City Touch if your card is already tagged in it.
Q) How can I apply for a card cheque?
Ans: You can apply for a card cheque when you are applying for your credit card. You can also apply for it by leaving a request at nearest branch or you apply through the call center if you have already issued a card cheque previously. Q) Can I change my card billing cycle?
Ans: Unfortunately, it is not possible to change your card billing cycle at this moment.
Q) How can I get my statement hard copy?
Ans: Only American Express Platinum cardmembers receive monthly hard copy statements. You can also request for a hard copy statement at your nearest branch (charges will apply).
Q) How can I close my credit card?
Q) How many supplementary cards can I avail?
Ans: As an American Express Platinum Cardmember, you can avail 2 (two) supplementary credit card for free. Amex Gold, Agora Co-brand, University of Dhaka Credit Card, GB and VISA Platinum Cardholders can avail 1(one) supplementary credit card for free. Any more than that, you will incur 50% of annual fee.
Q) How can I settle my FlexiBuy/EMI early?
Q) How can I change the product type of my credit card?
Ans: To either upgrade or downgrade your card, you have to visit your nearest branch. Unless it not from
Q) If I change my product category, will there be any changes to my payment due date?
Ans: Yes, depending on your new product category, your payment date will be changed. Please refer to the card mailer in your welcome pack.
Q) Who are eligible to avail welcome gift vouchers?
Ans: Only primary cardmembers are allowed to avail the welcome gift vouchers, supplementary cardmembers cannot avail them.
Q) Is air ticket purchase (through E-Commerce /online transaction) allowed by using City Bank issued international credit card?
Ans: You can purchase air ticket by using City Bank issued international credit card but you cannot select Bangladesh as departure or destination country. You need to leave a request on https://positivepay.thecitybank.com/ along with necessary documents.
Q) Is there any penalty charge or fee incurred if I settle my FlexiBuy purchase early?
Ans: No, you will not incur any early settlement fee.
Q) How can I renew/replace my card?
Note: Charges are applicable for replacement of cards
Q) Is PIN mandatory for EMV chip based cards for all types of transactions?
Ans: Yes it is mandatory for all types of transactions.
Q) Is there any emergency card replacement facility if I lose my card while I am abroad?
Ans: You can apply for an emergency card replacement and they will receive it within 3 working days. If you happen to be travelling abroad when you lost your card, you can apply for card replacement which you can receive within 3-5 working days. Q) What is the impact if I miss to pay within Due Date?
Ans: Impact of missing due date:
- A penalty charge will be imposed with your card account.
- Collection executive may call or visit you to remind you about your overdue repayment.
- You may receive reminder letter, SMS regarding your overdue repayment.
- Your Credit Card may be blocked automatically if your overdue period exceeds 30 Days.
Q) What is the impact of paying minimum dues within the due date?
Ans: Your Credit Card will start to charge the set interest on the rest outstanding amount, according to your transaction date.
Q) What is the impact of paying full outstanding amount within the due date?
Ans: Your Credit Card will not charge interest if you clear full outstanding within the due date.
Q) How can I reactivate my Card if it is blocked due to any incident or reason?
- Placing a request at our 24/7 Call Center at 16234
- You can place a request at your nearest branch of city bank.
- Leaving a request on https://positivepay.thecitybank.com/
Apart from the above mentioned points any collection related issues call center executive can forward the customer’s issue to collection unit’s respective officials.