Platinum Care

1. The American Express^® Mobile App - See details and Terms & Conditions on Amex.ca/App. Restrictions and limitations apply. 

2. Fraud Protection Gurantee - Use the Platinum Card online or off, and you won’t be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details and PIN. Notify us at once if your Card is lost or stolen, or you suspect it is being used without your permission.

3. Fine Hotels + Resorts - Valid only for new Fine Hotels + Resorts (FHR) bookings made through Platinum Card Travel Service, Centurion Travel, americanexpress.ca/travel or americanexpress.ca/fhr. Payment must be made with an American Express Card in the Canadian Platinum, Business Platinum, Corporate Platinum, or Centurion Member’s name. Available for Canadian cardholders of The Platinum Card^®, The Business Platinum Card^® from American Express, American Express^® Corporate Platinum Card or Centurion^® Card from American Express. Platinum, Business Platinum, or Centurion Cardmember must travel on the itinerary booked under FHR reservations to be eligible for benefits described. Limit of one (1) benefit package per room per stay. Benefit package can include Noon check-in, Room upgrade, Daily breakfast for two people, guaranteed 4:00 pm late check-out, plus an additional special benefit. Noon check-in and room upgrade based on availability and provided at check-in. Certain room categories are not eligible for room upgrades. Call Platinum Card Travel Service, or Centurion Travel for details.  The type and value of the daily breakfast (for two) varies by property. The actual value of the daily breakfast will be communicated at the time of check-in. Daily breakfast will be valued at a minimum of US$60 per room per day. Any charges that exceed the value of the daily breakfast will be the responsibility of the Cardmember and will be charged separately. Additional special benefit varies by property, is subject to change, and cannot be redeemed for cash. FHR cannot be combined with other offers unless indicated. Benefit package expires at check-out. Platinum, Business Platinum, or Centurion Cardmembers may book up to a maximum of three (3) rooms under the FHR Program per stay.  Back-to-back stays booked by a single Cardmember, Cardmembers travelling in the same party and staying in the same room, within a 24-hour period at the same property are considered one stay and are ineligible for additional FHR benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke FHR benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your FHR benefits. In the event the Platinum, Business Platinum, Corporate Platinum, or Centurion Cardmember cancels the reservation(s), FHR rates and benefit package will no longer apply to any remaining reservation(s). Participating Fine Hotels + Resorts properties and benefits are subject to change. Complimentary Wi-Fi is provided in room, with the exception of select properties where In-Room Wi-Fi is included as part of a mandatory daily resort fee or is not available. In these instances complimentary Wi-Fi will be provided in a common space on property. Call Platinum Card Travel Service, or Centurion Travel for property specific details regarding Wi-Fi. 

4. The Hotel Collection - Valid at participating hotels for new bookings of at least two consecutive nights made through Platinum Card Travel Service, Personalized Travel Service, Centurion Travel, americanexpress.ca/travel or americanexpress.ca/thc. Payment must be made in full with an eligible American Express Card in the Canadian Platinum, Supplementary Canadian Platinum, Canadian Gold Rewards, Supplementary Canadian Gold Rewards, Canadian Cobalt, Supplementary Canadian Cobalt, Canadian Business Platinum, Supplementary Canadian Business Platinum, Canadian Business Gold Rewards, Supplementary Canadian Business Gold Rewards, or Canadian Centurion Cardmember’s name at time of checkout. The Platinum, Gold Rewards, Cobalt, Business Platinum, Business Gold Rewards, or Centurion Cardmember must travel on the itinerary booked. (1) The Cardmember will receive the credit as deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $100 USD. Amenities vary by property and facilities available. Eligible charges must be charged to the room and exclude charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restriction may also apply including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay. Offer is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. May not be combined with other offer or programs unless indicated. Limit one credit per room, per stay. (2) A one category room upgrade is based on availability and eligibility at check-in to the hotel. Three-room limit per Cardmember per stay. Back-to-back stays booked by a single Cardmember, Cardmembers staying in the same room or Cardmembers traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional THC benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke the THC benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your THC benefits. Participating hotels and benefits subject to change. 

5. Front Of The Line^® - Purchase must be charged in full to an American Express Card. Subject to availability and to event and ticketing terms, restrictions, verification procedures and fees. Tickets and packages may not be transferable and should not be resold. No refunds and no exchanges subject to merchant's obligations under applicable law. 

6. Toronto International Airport Benefits 

Toronto Pearson Valet Service – Basic and Supplementary Platinum Cardmembers must charge the parking fee to their Platinum Card for the associated Valet fee to be waived. Waived fee applies only to Toronto Pearson Airport Valet Services in Terminal 1. For more information on Valet Service, visit torontopearson.com.  

Toronto Pearson 15% Parking Discount – 15% discount off the cost of parking (including taxes) will be provided as a credit to your Platinum Card statement. The parking lot is subject to availability. Discount available at Express Park in Terminal 1 and Daily Park in Terminals 1 & 3. 15% discount cannot be used when reserving parking on Greater Toronto Airport Authority’s (GTAA) Parking Reservation system or in conjunction with any other offers or discounts offered by GTAA. Terms subject to change. For more information on parking lots visit torontopearson.com.  

Pearson Priority Security Lane – American Express Basic and Supplementary Cardmembers with an eligible Card are entitled to access the Pearson Priority Lanes (“Priority Lanes”). The Priority Lanes are serviced by the Greater Toronto Airport Authority. Priority Lanes are located at select departure areas at Toronto’s Pearson International Airport in Terminals 1 & 3. Access to a Pearson Priority Lane is available to eligible Canadian Cardmembers and companions travelling on the same itinerary. The eligible Cardmember can request single-use QR Codes online by visiting go.amex/yyz. For assistance, please call the phone number on the back of your card. Access to the Priority Lanes is intended for the Basic and Supplementary Cardmember and a reasonable number of persons travelling with them on the same itinerary. If we determine, in our sole discretion, that a Cardmember (or Supplementary Cardmember, as applicable) is not using this benefit as intended, we reserve the right to revoke your access to the benefit or to cancel your Card account. All passengers departing from Pearson International Airport, including those accessing the Priority Lane, are required to comply with airport security and customs screening requirements. Priority Lanes access is subject to change or cancellation at any time and additional terms and conditions apply. 

Toronto Pearson Discounted Car Care – Car Care services must be charged to your eligible Platinum Card. 15% discount off cost of Car Care services (including taxes) will be provided as a statement credit. Only Canadian American Express Cards are eligible for the Car Care services. Subject to availability. Access to the Car Care services is available in Terminal 1 on level 5 of the Daily Park garage. For more information on parking lots, visit torontopearson.com. 

7. Marriott Bonvoy Gold Elite Status - Enrolment into the Marriott BonvoyTM program is required to receive benefits of Gold Elite status, and may be terminated by Marriott without prior notice.  Marriott Bonvoy benefits are subject to change and availability may vary by property. American Express Terms and Conditions apply. Gold Elite status amenities may not be combined with the Fine Hotels & Resorts program. All Marriott Terms and Conditions apply. For complete terms and conditions of the Marriott Bonvoy program, visit www.marriottbonvoy.com/terms. American Express reserves the right to instruct Marriott to cancel your Gold Elite status if you cease to be a Platinum Cardmember or your account is not in good standing. Third party bookings through Tour Operators or Online Travel Agencies, including Amex Travel Online, are not eligible for Marriott Bonvoy benefits. 

8. Hilton Honors Gold Status - As a Platinum Cardmember you are eligible to enrol in complimentary Hilton Honors Gold status. Offer available only to Platinum Cardmembers and is not transferable. Full details of Gold status can be found at HiltonHonors.com/MemberBenefits and is subject to change by Hilton. Gold status benefits are subject to availability at participating hotels and resorts within the Hilton Portfolio. Once you request enrolment in Hilton Honors Gold status, American Express will share your enrolment information with Hilton. Hilton may use this information in accordance with its privacy policy available at Hilton.com/Privacypolicy. If you already have Hilton Honors Gold Status, you can maintain the benefit in the future because you don’t need to meet any stay requirements. You maintain Gold status without meeting otherwise required criteria only while an eligible cardholder or until American Express notifies you that the benefit is terminated. Hilton Honors membership, earning of Points & MilesTM when booking direct and redemption of Points are subject to Hilton Honors Terms and Conditions. All Hampton by HiltonTM hotels in the Republic of China are excluded from the Hiton Honors program. Visit HiltonHonors.com/Terms for more details. Third party bookings through Tour Operators or Online Travel Agencies, including Amex Travel Online, are not eligible for Hilton benefits. 

9. Hertz Gold Plus Rewards First Star - Platinum Cardmembers must enrol directly with Hertz to receive Hertz Gold Plus Rewards^® Five Star Tier membership (“Membership”). Membership is subject to the terms, conditions and restrictions of Hertz which are subject to change without notice. American Express  reserves the right to instruct Hertz to cancel your membership if you cease to be a Platinum member or your account is not in good standing.  Benefits vary by market and location of rental, and may be subject to change and availability.  Not all benefits are available in every country.  Gold Plus Rewards Five Star enrolment is required to enjoy all benefits.  Additional Hertz Terms and Conditions apply. Visit the Hertz Gold Plus Rewards website for full Terms and Conditions (hertz.ca). Third party bookings through Tour Operators or Online Travel Agencies, including Amex Travel Online, are not eligible for Hertz benefit. 

10. Avis Preferred - Platinum Cardmembers must enrol directly with Avis to receive Avis Preferred membership ("Membership"). American Express reserves the right to instruct Avis to cancel your membership if you cease to be a Platinum member or your account is not in good standing.  Benefits vary by market and location of rental, and may be subject to change and availability.  Avis Preferred enrolment is required to enjoy all benefits.  Additional Avis Terms and Conditions apply. Third party bookings through Tour Operators or Online Travel Agencies, including Amex Travel Online, are not eligible for Avis benefits. 

† All insurance coverage is subject to the terms and conditions of their respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.   

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