Frequently Asked Questions
American Express (American Express Banking Corp.), is committed to protecting your privacy. Our global Data Protection and Privacy Principles set out our commitment to the privacy of all our customers.
This Online Privacy Statement outlines what information we collect online, why we collect it, and how we access, use, disclose, and protect it. This includes information we collect online through:
Our websites and apps are not intended for use by children under 18 years of age. We don’t knowingly collect information online from – or market online to – children under 18 years of age.
Here’s something to keep in mind
We may provide you with more details about how we use your information, depending on the product or service you use. In this case, we’ll provide additional Terms & Conditions, privacy statements, or notices. For example, your Card Member Privacy Statement includes more specific details about how we use information tied to your Card.
Third-party services – such as social media sites – have additional terms that explain how they handle your information. Please take a moment to review the terms of any other online services you use, to ensure your security.
What’s in this statement?
D. Aggregated and Anonymized Information
The type of information we collect depends on the product or service you use. In some cases, you provide us with this information directly. You disclose information such as your name, date of birth, address, phone number, and email when you:
If you apply for an American Express Card online, we may collect more detailed personal information such as:
We’ll only collect personal information for legitimate business purposes.
Cookies and Similar Technologies
We also collect information through Cookies and Similar Technologies when you use our online services or access content online.
A cookie is a small data file that a website transfers to your computer. Similar technologies include clear GIFs, web beacons, and pixel tags, which tend to be transparent images on websites. Our Cookies and Similar Technologies collect information about your device, operating system, and web browser. They also collect information about your use of the device.
Cookies and Similar Technologies collects information that includes:
Other Sources of Information
We may collect your information from other sources in accordance with product or service-specific privacy notices we’ll send you. For example, in accordance with your Card Member Privacy Statement, we may collect information from your Card transactions, publicly available records and databases, or third-party sources, such as credit bureaus. We may combine this other information with the information we collect under this statement.
We use information about you in a number of ways. We’ll use it to:
We advertise through our websites and apps, as well as third-party platforms. We may use your information to serve your devices marketing content or ads across tailored to your interests and general geographic location. Here are some ways this works:
We may disclose information about you when necessary. We could disclose information to:
Cross-Border Transfers of Personal Information
We may need to transfer personal information to other countries with different data protection laws, in order to provide you with our products or services, unless it’s restricted by applicable law. Keep in mind, no matter where we process personal information about you, we’ll always protect it in the manner described in the Data Protection and Privacy Principles, this Statement, and in accordance with applicable laws.
We sometimes process information so that it no longer identifies any individual. This is referred to as aggregated and anonymized information. We use aggregated and anonymized information to:
We sometimes share aggregated and anonymized information with third parties, for many of the same reasons mentioned above.
We use administrative, organizational, technical, and physical security measures to protect the confidentiality, integrity, and availability of your personal information. Here’s what you should know:
You have the power to make choices about how American Express uses your information for marketing and advertising purposes. We work with a range of advertising partners including ad networks, ad servers, and social media platforms to serve you our ads online. Your choices may vary, depending on whether we’re serving you ads through websites, email, apps, or social media.
If you don’t want to receive direct marketing communications from us, you can opt out through:
Keep in mind, even if you opt out of direct marketing, we’ll still communicate with you in order to service your account, fulfill your requests, or administer a promotion or program you’ve opted to be part of.
You can also make choices about how we communicate with you. To update your communication preferences, you can:
If you have any questions about this statement, feel free to get in touch. Contact details for all cards can be found at here.
We may change this statement when necessary. Depending what we change, we may let you know in advance. Whenever we make any changes, we’ll update the “Effective Date” at the top of this page. Any changes to this statement will become effective immediately when posted. When you continue to use our products and services following an update, it will indicate that you accept the revised statement.