Coronavirus Support

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COVID-19 Support

Here’s how American Express can help


During this extremely difficult situation with the coronavirus (COVID-19), nothing is more important to American Express than the health and safety of our customers.


Our service centers are experiencing higher than normal call volumes, so our wait times are longer than usual. Thank you for your patience. Here's what you can do to get in touch with us and manage your account quickly and conveniently, anywhere, any time.


For 170 years, we have been committed to serving our customers, even in the most challenging of times. Thank you for continuing to trust us with your Card Membership and your business needs. Our hearts go out to everyone who has been impacted by this global crisis.

Managing your Account

How to stay connected digitally:

We want to reassure you that no matter where you are, we’re here for you online and through the Amex App, where you always have quick and easy access to your account. 

If you’re not enrolled, it’s easy to get started:


Once enrolled, you can make a payment, view your transactions and statements, freeze your Card, and so much more at your own convenience.


Our digital tools are fast, secure, and easy to use anywhere, any time.


Helpful Links

Physical Statements Delivery

Due to the ongoing Corona Virus (COVID-19) situation, our paper statements printing & delivery is adversely impacted. You are requested to log on to American Express website or mobile app to view your latest statement.


For questions regarding your insurance coverage please visit COVID-19 FAQs.

American Express Centurion Lounge

We are temporarily closing all Centurion Lounge locations starting March 21, 2020. You can get the latest information about our airport lounge availability by using the LoungeFinder tool within the Amex App or by visiting


Access your American Express® account from virtually anywhere with the Amex® App. Take advantage of what your account has to offer. Download the Amex® App on Apple Store or Google Play.


To enable offers notifications, download the U.S. version of the App* you can change the Country/Region of your store by following these easy steps:


*For the Apple Store

  1. Access the App Store
  2. Go to your profile on the top right corner
  3. Tap on “Apple ID”
  4. Authenticate with Password or Touch ID, if required
  5. Change the Country/Region to U.S
  6. Enter your payment details
  7. Enter your billing information
  8. Browse the Apple Store to download the App


*For Google Play

  1. Open the Play Store App
  2. Slide out the left menu and select “Account”
  3. Tap Country and profiles
  4. Change Country to U.S
  5. Enter your payment details
  6. Accept the change
  7. Browse the Play Store to download the App
  8. The change may take up to 24 hours to go into effect


Welcome Offers on Cards

Due to the impact of COVID-19, for eligible Card accounts approved from December 1, 2019 through May 31, 2020 for which you are eligible for a welcome offer, the period to make eligible purchases to earn a welcome bonus will be extended for an additional 3 months.


What offers does this extension apply to?


  • This 3-month extension only applies to welcome offers to earn a bonus after making eligible purchases as part of welcoming you to Card Membership upon opening or upgrading a Card account.       
  • This extension does not apply to any other offer, such as offers related to adding Additional Card Members or offers related to promotional APRs, balance transfers, or other pricing terms. 


How long is the extension?


The period to make eligible purchases to earn a welcome bonus is extended by 3 months. 


If the terms of your original welcome offer provided for a 3-month period to make eligible purchases to earn a welcome bonus, it will be extended for an additional 3 months, for a total of 6 months from the date the account was approved or upgraded. 


Do I need to do anything?


No, the extension will be automatically applied.


Is my welcome offer for upgrading my Card account eligible for this extension?


Yes, welcome offers associated with upgrading a Card account are included.


How do I confirm my Card account approval date?


You can confirm your Card account approval date by identifying the date on the email that American Express sent to you to notify you of your approval, which is the date of account approval.


If I apply by May 31, 2020, but my application isn’t approved immediately and is approved on or after June 1, 2020, will I be still be eligible?


Yes, you will be eligible for a 3-month extension if you apply by May 31, 2020 and are subsequently approved.

Contact Us

Our service centres are experiencing high call volumes and wait times. We strongly encourage you to use our digital tools for self-servicing. You can access your Accounts online and by using the Amex App at your convenience.


Please note responses will be slower than usual


The American Express® Green Card

US Toll Free: 1-800-327-1267

Toll from outside the U.S: + 5255-5326-2660


American Express® Gold Card

US Toll Free: 1-800-327-1267

Toll  from outside the U.S: + 5255-5326-2660


The Platinum Card®

US Toll Free: 1-800-801-6564
International Collect: +1-954-503-8868



Please call the number on the back of your card