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Frequently Asked Questions
Welcome to the Help Centre
Learn about the Membership Rewards® programme and how to earn and use your points.
Are there any restrictions as to when I can use my e- voucher
Can I cancel my redemption request?
Can I send items to a different address or someone else?
Can I transfer points into someone else's airline rewards or frequent guest account?
Can I transfer points to a friend?
Can anyone else use my points to redeem for a reward?
Do Membership Rewards points expire?
Does American Express automatically transfer points to my frequent flyer or other loyalty program account?
How are the points I earn calculated?
How can I earn points more quickly?
How do I check my Membership RewardsTM point balance online?
How do I check my points balance?
How do I earn points?
How do I enroll?
How do I redeem my points?
How do I redeem or transfer my Membership Rewards points?
How do I transfer my points to another loyalty program?
How long does it take to process my order?
How long does it take to transfer points into my participating airline rewards or frequent guest programme account?
I've transferred points from my Membership Rewards account to my airline rewards or frequent guest account but I can't get the booking I want. Can I transfer them back?
What do I do if I have not received my reward item in the time frame advised?
What if I like a reward and do not have enough points?
What is the Membership Rewards programme?
When are the points allocated to my Membership Rewards account?
Where do I contact American Express?