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Frequently Asked Questions
Welcome to the Help Centre
Make payments to your Account, learn more about your statements and understand your charges.
Frequently asked questions
Can I increase my credit limit?
Can I request for a reprint of previous Card statements?
How can I check my payment due date and amount due?
How do I cancel my direct debit?
How do I resume WhatsApp alerts?
How do I revise my permanent credit limit?
How do I stop WhatsApp alerts?
How do I switch off paper statements?
How is interest charge calculated on my statement?
How should I accurately read my statement?
I have an emergency and need to withdraw cash from my card domestically. Can you make an exception?
What are the different methods of paying my bill?
What is the credit limit on my Credit Card?
What is the important payment related information I need to know?
What kind of services are included in WhatsApp alerts?
When is the domestic cash withdrawal option being disabled?
Where can I see my recent unbilled charges Online?
Where do I contact American Express?
Why is American Express removing the domestic cash withdrawal option? / I have the facility to withdraw cash on other credit Cards any specific reason for American Express not providing the service?
Will I be able to view Online Statements if my account is cancelled?