Reporting fraud
How to report fraud to us
If you spot a transaction you don't recognise on your statement, or think there's been
unusual activity on your account, you may have been a victim of fraud.
What to do next
First, determine if the transaction is legitimate:
- Do a quick online search for the company name shown on the transaction. It could be a third-party name for a shop you visited
- If it appears to be a website, check your inbox (and junk folder) for email confirmation of the transaction from the company.
- Consider whether it could be a monthly or yearly subscription. Contact the company directly for clarification.
- If the amount charged for something you bought is different than expected, check the exchange rate.
Still think it's fraud?
Get in touch If you can't identify the transaction,
call us on 0124-419-0414
How to report identity theft
If you think you have been the victim of identity theft
involving your American Express® Account – for example, if
you receive a Card or Account statement in your name that
you didn't apply for – get in touch with us right away. We'll
take immediate action to stop the fraud and fix any damage
to your credit score.
How to report a suspicious
alert or security code
If you receive an alert or a One-time Code from
American Express which you weren't expecting, call us
immediately. We'll look
into it for you right away.
See how else we protect you