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Frequently Asked Questions
Our security systems allow you to use your American Express® Card with confidence, wherever you are.
From Account monitoring to online safety measures and fraud alerts, we've got your back.
How we help you shop securely
What you buy matters to you so it matters to us
Find out how our 90-day purchase
Wherever your travels take you, we've got your back. From
emergency Card replacement to our 24-hour Global Assist
helpline, learn how to safely use your Card abroad.
Retail therapy is even better when it's completely secure.
Our SafeKey tool gives you an extra layer of protection
when online shopping.
Discover how quick and easy it is to use.
We are always on the lookout for suspicious account
activity, and like to keep you in the loop.
We will text or email you if we see something unusual.
View American Express privacy principles, policies and
find out how we help protect your data at all times.
You can also manage your privacy choices,
for the ultimate peace of mind.
If you do become a victim of fraud, our Fraud Protection Guarantee
means you won't be held responsible for any fraudulent charges,
provided you've taken reasonable care to protect
your Account details, PIN and any
device you store your Account information on*.
*Terms, conditions and exclusions apply.