Purchase protection



Secure shopping, both online and in-store 

Treating yourself feels even better when you know you're protected. Secure your shopping

sprees with our purchase protection.



90-day purchase protection, stress-free shopping



purchase protection - charge and credit card protection


Purchase protection in a nutshell:

If your eligible item* is stolen or accidentally damaged, we've got you covered for a period of 90 days since you have purchased the item.


It gives you complete confidence every time you buy something with Amex**. Shopping never felt so good. 


*Terms, conditions and exclusions apply.

**Benefit applicable only for American Express® Platinum Card and American Express® Centurion Card.  



Security - purchase protection statement


Keep an eye on your statement


If you see something on your statement that you don't

recognise, we can help. Check the following first though: 


  • Did you order something and then cancel it?
  • Could it be a charge you weren't expecting, or a charge for a product you haven't yet received?
  • Have you been billed more than once for the same transaction?
  • Is the merchant name appearing on your statement different to what you were expecting?



Still not right?


Call us on the number on the back of your Card - it's what we're here for. 

If the transaction is disputed, we will block the Card, and you can request for a replacement Card. 

If the transaction is genuine, we'll leave it where it is, but set your mind at ease.





Terms of use


For details of eligible items, limitations and what exclusions apply, please refer to your Card's

insurance terms - these can be found in the Most important terms and conditions for your Card. Refer to the bottom of this page for Purchase Protection exclusions and other terms





Other ways we protect you