Always get an Authorisation Approval Code, without this it is very difficult to support your position if a Cardmember claims a transaction is fraudulent.
Here are four methods you can follow to help reduce the number of Chargebacks:
- Respond to enquiry letters on time
- If you wish to contest a Cardmember's claim, please ensure that all material requested by us to resolve the Dispute reaches us by the date displayed on the enquiry letter
- Follow Card acceptance procedures accurately
- Always get the Cardmember's name as it appears on the Card, the account number and expiry date
Pay special attention when taking orders by telephone, mail order or the Internet even if you only occasionally accept such charges, the precise procedures should be followed and a great degree of caution should be exercised.