Merchant Services FAQs & Contact Us

Merchant Services FAQs & Contact Us

Have a merchant query? Here's how to reach us for a merchant query:

If you are a merchant and have a question on servicing, or any other technical assistance that you require, simply call our Merchant Services at 1800 419 1414 (Toll Free) or 0124-674-4699 or 0124-280-1414 from Monday to Saturday (10am to 9pm IST).

For queries regarding merchant transaction authorisation, please call 1800-419-5960 (Toll Free) or 0124-280-1010 (Landline). The authorisation help desk is there to help you 24/7.

If you are an American Express Cardmember, please use our Customer Care contact number. 


Need further assistance?

1. Payment Related Queries

2. Terminal/EDC Related Queries

3. Direct/Online Merchant Related Queries

4. GST Related Queries

5. FIRA Related Queries

We've also put together some answers to the most commonly asked questions:

General Queries

Managing Your Account Online

Fraud, Disputes and Chargeback