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Frequently Asked Questions
Our security systems allow you to use your American Express® Card with confidence, wherever you are.
From Account monitoring to online safety measures and fraud alerts, we've got your back.
How we help you shop securely?
Never be left out of pocket when shopping with your American
Express Card. Find out how our 90-day purchase and refund
Wherever your travels take you, we've got your back. From emergency
Card replacement to our 24-hour Global Assist helpline, learn how to
safely use your Card abroad.
Retail therapy is even better when it's completely secure. Our SafeKey
tool gives you an extra layer of protection when online shopping.
Discover how quick and easy it is to use.
We're always on the lookout for suspicious account activity, and like to
keep you in the loop. We'll text or email you if we see something unusual.
View American Express privacy principles, policies and find out how
we help protect your data at all times. You can also manage your
privacy choices, for the ultimate peace of mind.
If you do become a victim of fraud, our Fraud Protection Guarantee
means you won't be held responsible for any fraudulent charges,
provided you've taken reasonable care to protect your Account details,
PIN and any device you store your Account information on.