American Express® Contactless – Frequently Asked Questions
We don't recommend tapping your wallet or purse on the reader if you have more than one contactless Card in it. Take out your chosen Card and touch that to the terminal instead.
Your contactless Card is also a Chip and PIN Card. You decide how you use your Card, so simply tell the retailer you'd prefer not to use contactless.
Not all merchants accept contactless. Check that the Card reader is enabled for American Express contactless payments by looking for the contactless symbol. If it is but your Card isn't working, log into your Online Services Account to request a new one. You can still use your Card with your PIN in the meantime.
Yes, your contactless purchases are eligible for rewards like any other transaction.
All payments, including contactless payments, can take up to 48 hours to be processed and appear on your statement.
Contactless payments are designed to let you make inexpensive purchases quickly and conveniently, so you won't always be offered a receipt. Although, most staff members will be happy to give you one if you ask.