Frequently Asked Questions
Contactless is the easy way to pay for purchases up to INR 5000* with your American Express Card. Simply hold your Card over the contactless reader, wait for the beep and you’re done. With every contactless transaction, you're covered by the same fraud protection, best-in-class service and Cardmember rewards.
Check your Card has the
Check the shop or the Card
reader displays the contactless logo
For transactions up to INR 5000*, simply hold your Card close to the reader and wait for the beep.
Enjoy the freedom to pay at thousands of retailers wherever you see the American Express contactless payment logo.
Contactless works through short-range wireless technology. The Card machine picks up a signal from your Card when it's very close to it.
Most American Express products have contactless technology. To check your Card, look for the contactless symbol on its back or front.
You can use your Card for contactless purchases up to INR 5,000* without entering your PIN.
Payments over INR 5,000 can be made using contactless at some retailers however you will need to enter your PIN to authorise the payment. If contactless payments over INR 5,000 are not possible at the retailer, insert your Card in the terminal as usual and enter your PIN. The merchant/retailer will inform you of the correct process.
You can make a contactless payment up to INR 5,000 using your American Express contactless Card across a host of retailers without entering your PIN. For payments over INR 5,000, if you choose to make payments using a mobile wallet or using your Contactless Card, you may need to enter your PIN on the terminal to complete your transaction.
You can use your contactless Card abroad in most places provided they're displaying the contactless and American Express logos. The
transaction limit for American Express contactless payments varies in each country, so sometimes you may be asked to enter your PIN. If contactless doesn't work, you can still pay with your Card's Chip & PIN.
To find out more about contactless, click here
What you buy matters to you, so it matters to us. Your American Express Card purchases are covered safely for up to 90 days**, protecting you against loss, theft or damage.
We stay alert so you can relax. Our intelligent security systems monitor your account, and if we spot anything unusual like suspicious spending patterns, we’ll notify you immediately.
Whether you’re venturing to London or Australia, you can continue using your American Express Card and still enjoy best-in-class servicing and 24/7 support.
**Terms, conditions and exclusions apply.
*Please be advised that few of our merchant terminals are still undergoing the upgrade process, to support Contactless Transactions upto ₹5000, without PIN authentication. We regret inconvenience, caused, if any, during this transition period