American Express with Coachella - Frequently Asked Questions
ABOUT THE PROGRAM
American Express is excited to continue our partnership with Coachella Music & Arts Festival as the Official Card for the sixth year. American Express® Card Members with eligible Cards can enroll in an offer to receive a one-time $10 statement credit, after spending $50 or more with your Card at the Festival.
Along with the spend offer at Coachella, American Express will be on-site at the Festival with our Amex® Experience in GA. All Card Members are welcome to visit the Amex Experience, with up to three guests, where they can enjoy a Y2K-themed experience, exclusive BLACKPINK merch, and more! Space is limited.
Card Members can also enjoy the following benefits: one (1) complimentary Ferris Wheel ride; access to the two (2) Merch Fast Lanes located at main merch (from 4-6PM everyday); and exclusive access to merch located at the Kimpton Palm Springs hotel. To see benefit terms for complete details, click here.
ABOUT THE SPEND $50 OR MORE, GET $10 BACK OFFER
Card Members can get a one-time $10 statement credit by using an enrolled, eligible American Express Card to spend $50 or more in one or more purchases at participating on-site merchant (past the point of entry) at Coachella on April 14-16, 2023 or April 21-23, 2023. For offer terms, click here.
You will receive a confirmation email with the last five digits for the enrolled Card that is eligible for the Spend $50 or more, Get $10 back offer.
An eligible Card means a valid American Express U.S. Consumer or Small Business Credit or Charge Card.
The following Cards are not eligible for the offer:
- Prepaid Cards and products
- Corporate Cards
- Cards not issued in the U.S.
- American Express-branded Cards issued by other financial institutions
You must first enroll your eligible Card in the offer and then use the Card to spend $50 or more in one or more purchases at Coachella as indicated in the offer terms. The one-time $10 statement credit will appear on your eligible enrolled Card account within 90 days after April 23, 2023. If you don’t see the statement credit by 90 days after April 23, 2023, please call the number on the back of your Card.
No. There is a limit of one statement credit per enrolled eligible American Express Card.
No. In order to get the one-time statement credit, you must spend $50 or more on one or more purchases at participating on-site merchants at Coachella using the eligible Card that was enrolled in the offer.
No. You must first enroll your eligible Card in the offer and then make your qualifying purchase(s) using the enrolled Card in order to receive the statement credit.
Please call the number on the back of your Card or tweet us at @askamex.
Coachella on-site merchants (past point of checked entry) are participating in the offer, excluding (i) any retail kiosk offering merchandise that can be shipped home, and (ii) merchants located within the following on-site brand activation areas: Bad Bunny/Adidas, Casetify, and Carrera.
HOW TO PARTICIPATE IN THE SPEND OFFER
Card Members can get a one-time $10 statement credit by using an enrolled, eligible American Express Card to spend $50 or more in one or more purchases at participating on-site merchant (past the point of entry) at Coachella on April 14-16, 2023 or April 21-23, 2023. For offer terms, click here.
There are several ways to retrieve your User ID or to reset your Password. You can click on the “Forgot User ID or Password?” link in the Amex Mobile app or on americanexpress.com. You can also call the number on the back of your Card for assistance.
In order to redeem the on-site benefits, you must go to the benefit location and show your American Express Card to an Amex staff member to enter (all staff members are wearing white Amex t-shirts). All Cards are eligible for these benefits (excluding American Express Prepaid Cards), except for the Spend $50 or more, get $10 offer which is only available for valid American Express U.S. Consumer or Small Business Credit or Charge Cards.
Benefit locations can be found below:
- You can find the Amex Experience between the Mojave stage and Gobi stage.
- The Coachella Ferris Wheel is located on the terrace.
- Merch Fast Lanes are located at the main merch tent, on the far-right side.
- Kimpton Palm Springs merch pop-up is located at the Kimpton Rowan Palm Springs hotel (100 W Tahquitz Canyon Way, Palm Springs, CA 92262)
- You can find the BLACKPINK exclusive merchandise within the Amex Experience, between the Mojave stage and Gobi stage.
Card Members can bring up to three guests into the Amex Experience. Space is limited.
The Amex Experience will be open each day of the festival, from festival open to 8PM.
Head to the Ferris wheel and show your American Express Card to an Amex staff member to redeem (all staff members are wearing white Amex t-shirts). No guests permitted. Limit one (1) ride per Card Member per festival weekend.
Between 4PM and 6PM each day of the festival, head to the far-right section of the main merch tent (if facing the merch tent) and show your Amex® Card to an Amex staff member (wearing white t-shirt) to enter one of the two lanes. Merch purchases must be made with an Amex Card. All Cards are eligible (excluding American Express Prepaid Cards). No refunds, all items are final sale.
In the Amex Experience at the Festival. Only American Express Card Members can purchase the merchandise. All Amex Cards are eligible (excluding American Express Prepaid Cards). While supplies last. No refunds, all items are final sale.
Visit the Kimpton Rowan Palm Springs hotel located in downtown Palm Springs to shop select Coachella merch. The pop-up will be open at 4PM-7PM on Thursday (4/13) & Thursday (4/20), as well as 9AM-12PM on Monday (4/17) & Monday (4/24). Purchases must be made with an Amex® Card. All Cards are eligible (excluding American Express Prepaid Cards). No refunds, all items are final sale.
Tap the Amex icon in the Coachella app and fill out the form for non-Card Members. Then, at the festival, show your app confirmation screen to an Amex staff member at the Ferris wheel (wearing white Amex t-shirt) and you’ll be able to redeem one (1) complimentary Ferris wheel ride. Supplies are limited – first come, first serve. Or, show your app confirmation screen to an Amex staff member at the Amex Experience and you will be able to enter the Amex Experience with a Card Member friend. Space is limited.