American Express with Coachella - Frequently Asked Questions
ABOUT THE PROGRAM
American Express is excited to continue our partnership with Coachella Music & Arts Festival as the Official Card for the fifth year. American Express® Card Members with eligible Cards can enroll in an offer to receive a one-time $10 statement credit, after spending $50 or more with your Card at the Festival.
Along with the spend offer at Coachella, American Express will be on-site at the Festival with our exclusive Amex® Lounge in GA. All Card Members are welcome to visit the Amex Lounge, with up to three guests, where they can relax and recharge with complimentary wi-fi, wellness services, exclusive artist merch, food & beverage offerings, and more! Space is limited.
Card Members can also enjoy the following benefits: one (1) complimentary Ferris Wheel ride; Card Member-only hour at SPECTRA (12PM-1PM), a gift with purchase at the Campground General Store when using an Amex® Card, and exclusive reservations to the Broad Street Oyster restaurant pop-up at the Festival (available 4/11-4/14). To see benefit terms, click here.
ABOUT THE SPEND $50 OR MORE, GET $10 BACK OFFER
Card Members can get a one-time $10 statement credit by using an enrolled, eligible American Express Card to spend $50 or more in one or more purchases at any on-site merchant at Coachella on April 15-17, 2022 or April 22-24, 2022. For offer terms, click here.
You will receive a confirmation email with the last five digits for the enrolled Card that is eligible for the Spend $50 or more, Get $10 back offer.
You must first enroll your eligible Card in the offer and then use the Card to spend $50 or more in one or more purchases at Coachella as indicated in the offer terms. The one-time $10 statement credit will appear on your eligible enrolled Card account within 90 days after April 24, 2022. If you don’t see the statement credit by 90 days after April 24, 2022, please call the number on the back of your Card.
No. There is a limit of one statement credit per enrolled eligible American Express Card.
No. In order to get the one-time statement credit, you must spend $50 or more on one or more purchases at on-site merchants at Coachella using the eligible Card that was enrolled in the offer.
No. You must first enroll your eligible Card in the offer and then make your qualifying purchase(s) using the enrolled Card in order to receive the statement credit.
Please call the number on the back of your Card or tweet us at @askamex.
HOW TO PARTICIPATE IN THE SPEND OFFER
Enrollment is available via AmericanExpress.com. Enroll here, or enroll via Amex QR codes located throughout the Festival grounds.
An eligible Card means a valid American Express US Consumer or Small Business credit or charge Card. The following cards are not eligible for the Offer: Prepaid Cards and products, Corporate Cards, American Express-branded Cards issued by other financial institutions, and Cards not issued in the U.S.
There are several ways to retrieve your User ID or to reset your Password. You can click on the “Forgot User ID or Password?” link in the Amex Mobile app or on americanexpress.com. You can also call the number on the back of your Card for assistance.
In order to redeem the on-site benefits, you must go to the benefit location and show your American Express Card to an Amex staff member to enter (all staff members are wearing blue bucket hats). All Cards are eligible for these benefits, except for the Spend $50 or more, get $10 offer which is only available for Cards issued in the U.S.
Benefit locations can be found below:
Card Members can bring up to three guests into the lounge. Space is limited.
The lounge will be open each day of the festival, from 11AM-9PM on Friday & Saturday and then 12PM-9PM on Sunday.
Yes, each Card Member can bring one (1) guest into SPECTRA with them during the Card Member-only hour (12PM-1PM). Entrance will be subject to any on-site SPECTRA capacity restrictions.
At the Amex Artist Shop in the Amex Lounge at the Festival. The merch will be available only on Friday of Weekend 1 and Friday of Weekend 2. Card Members can also buy merch online at our Amex Artist Shop, available April 15-April 30. While supplies last.
The Amex Artist Shop is a shop, both in the Amex Lounge and online, that is operated by Bravado and features exclusive, limited-edition merch from Billie Eilish and Conan Gray. Only Card Members can purchase the merchandise, and all Cards are eligible to purchase. Merchandise from the online shop can be shipped worldwide, with the exception of Russia.
There won’t be an Amex Platinum House this year, but Card Members can visit our Amex Lounge to get access to exclusive Card Member benefits & experiences!
HOW DO I TEXT WITH AMEX?
Simply text “Hey Amex” to our Amex Coachella phone number: 1-760-477-4004 (powered by Community). From there, you’ll have the opportunity to opt in to receive text messages to hear about the epic experiences and exclusive benefits available to Amex Card Members on-site. All texts are powered by Community. Once you have opted into texting with Amex , you can opt-out at any time by simply texting “STOP”. And, if you have questions for Amex that are unrelated to Amex’s program at Coachella, please call the phone number on the back of your Card.
To see all benefit Terms, click here.