Welcome to the Help Center
Activating and managing your account online, updating personal details and adding or replacing a Card.
Frequently Asked Questions
Are there fees associated with withdrawing cash at ATMs using my American Express Card?
Can I find out in advance if I will be approved for charges I’m planning to make?
Can I spend over my Card's credit limit?
Can I use my Card to withdraw cash at an ATM?
How are you going to use my email address?
How can I find out what my line of credit is?
How can I get a copy of my credit report?
How do I add an Additional Card Member to my account?
How do I add/remove members from the Account Manager feature?
How do I cancel an employee’s Corporate Card?
How do I cancel my Card account?
How do I change my name on my Card account?
How do I change my online User ID?
How do I confirm I've received my new Card?
How do I create or add an online account for my Card?
How do I notify American Express if a Card Member has passed away?
How do I report and replace a lost, stolen or damaged Card?
How do I request a balance transfer from another company?
How do I request a credit line /credit limit increase?
How do I reset my PIN to access cash at ATMs?
How do I update my address?
How do I update my contact information?
How do I use my Card?
How long does it take to process a balance transfer from another company?
How often can I change my password?
I am struggling financially. Is there a program that can assist me with making payments on my account?
If I let American Express know about a future payment, does it change the status of my account?
My application for a Card was declined. Will this affect my credit score and report?
What is my American Express Mobile User ID and Password?
What is my FICO® Score and how is it used?
What types of documents are stored within my online account and how can I access them?
When will I receive my new Card?
Where can I find my Annual Percentage Rate (APR) online?
Where can I find my account number?
Where will I receive my new Card?
Why don’t I see any documents in the “Documents” tab in my online account?
Why is my FICO® Score showing up as N/A or not available?
Will American Express cancel my Card due to inactivity?
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