Welcome to the Help Center

Account Management

Activating and managing your account online, updating personal details and adding or replacing a Card.

Frequently Asked Questions

Are there fees associated with withdrawing cash at ATMs using my American Express Card?

Can I find out in advance if I will be approved for charges I’m planning to make?

Can I spend over my Card's credit limit?

Can I use my Card to withdraw cash at an ATM?

How are you going to use my email address?

How can I find out what my line of credit is?

How can I get a copy of my credit report?

How do I add an Additional Card Member to my account?

How do I add/remove members from the Account Manager feature?

How do I cancel an employee’s Corporate Card?

How do I cancel my Card account?

How do I change my name on my Card account?

How do I change my online User ID?

How do I confirm I've received my new Card?

How do I contact American Express Savings?

How do I create or add an online account for my Card?

How do I dispute a transaction on my American Express Savings account?

How do I notify American Express if a Card Member has passed away?

How do I report and replace a lost, stolen or damaged Card?

How do I request a balance transfer from another company?

How do I request a credit line or credit limit increase?

How do I reset my PIN to access cash at ATMs?

How do I update my address?

How do I update my contact information?

How do I use my Card?

How long does it take to process a balance transfer from another company?

How often can I change my password?

I am struggling financially. Is there a program that can assist me with making payments on my account?

If I let American Express know about a future payment, does it change the status of my account?

My application for a Card was declined. Will this affect my credit score and report?

What is my American Express Mobile User ID and Password?

What is my FICO® Score and how is it used?

What types of documents are stored within my online account and how can I access them?

When will I receive my new Card?

Where can I find my Annual Percentage Rate (APR) online?

Where can I find my account number?

Where will I receive my new Card?

Why don’t I see any documents in the “Documents” tab in my online account?

Why is my FICO® Score showing up as N/A or not available?

Will American Express cancel my Card due to inactivity?