Amex Action on Google - Frequently Asked Questions

To get started with the Amex Action, follow these easy steps:

• Open the Google Assistant App and search for “Amex” in the “Explore” tab.
• Select the Amex Action and select “Link”.
• Log in to your American Express online account with your User ID and Password.
• Create a 4-digit PIN that is required when paying your bill via the Amex Action on Google for additional security.
• If you’d like, you can enable a 4-digit PIN to access all Amex account information for additional security.
• Review and agree to the “Terms of Use” and then select “I Agree, Link My Account.”

Please know that you can only link one American Express online account to the Amex Action per Google account.

If you are having difficulty enabling the Amex Action on Google, please make sure you are using the correct American Express User ID and Password to link your American Express online account. If you continue to have difficulties, please contact us at americanexpress.com/contactus or call the number on the back of your eligible Card and a Customer Care Professional will assist you.   

To see what information we collect and use once you have linked your American Express online account to the Amex Action on Google and how we protect your privacy, please see our Terms of Use.

The Google Assistant will save your voice recordings when you speak to any Google Assistant-enabled device. You can listen to these voice recordings and manage your dialog history. You can also delete voice recordings by going to the “Settings” menu in the Google Assistant App. Please know that your PIN will not appear in the dialog history. If you do not wish for the Google Assistant to save your voice/audio recordings, you must proactively choose for Google Assistant to proactively not save your voice and audio recordings in your Activity log. For more information on how to manage your dialog history, visit Google Assistant Help. For more information about privacy, please see “Privacy” in our Terms of Use.

Once you have linked the Amex Action on Google, you can manage all of the eligible Cards linked to your American Express online account. If you have multiple eligible Cards linked to your American Express online account, you will be prompted to select which Card you are referring to when asking the Assistant a question.  

The 4-digit PIN is the 4-digit passcode that you create when you link your American Express online account to the Amex Action. You will be prompted to provide your PIN each time you pay your bill via the Amex Action on Google. If you opted to enable a PIN to access all American Express account information on Google, you will be prompted to provide it each time you open the Action or after 5 minutes of inactivity. If you have forgotten your PIN or need to change it, you will need to unlink the Amex Action in the Google Assistant App under the “Your Actions” section of the app.

To start using the Amex Action, there are several voice commands or text prompts you can use to manage eligible Cards in your linked American Express online account:

● To check your account balance, say “Hey Google, what’s my Amex account balance?”
● To make a payment, say “Hey Google, pay my Amex bill.”
● To review recent transactions, say “Hey Google, check my Amex recent transactions.”
● To hear payment due date, say “Hey Google, when are my Amex payments due?” 

No, the Google Assistant will automatically update the information associated with your eligible Cards linked to your American Express online account that is linked to your Google Assistant. 

No, the Amex Action is not able to respond to all customer service requests, and the Action has limited ability to respond to any free-form audio messages at this time. Please do not send us messages through the Google Assistant unless the message is one of the audio commands that the Amex Action is programmed to recognize. For a list of things you can do through the Amex Action, see the suggestion chips in the Google Assistant app at the bottom of the screen. For all other customer service inquiries, please contact us at americanexpress.com/contactus or call the number on the back of your eligible Card, and a Customer Care Professional will assist you.

You can unlink your account by disabling the Amex Action. To disable the Amex Action, open the Google Assistant App on your device and unlink your account under the “Your Actions” section of the app.

If you did not link your American Express online account to the Google Assistant, please call us immediately at the number on the back of your Card.

● Keep all Google Assistant-enabled devices, any personal devices you use to connect to the Google Assistant App, your American Express User ID and Password, your Google User ID and Password, your 4-digit PIN and other credentials secure, just as you protect your cash, checks, credit cards, and other personal identification numbers and passwords that you wish to keep private and confidential.
● We recommend you always use available security and lock features on your personal devices.
● Do not include sensitive personal information (e.g., your Card numbers, Social Security number, or date of birth) in any conversation via the Google Assistant or in any emails.

If you believe someone has gained unauthorized access to your Google account, your Google Assistant-enabled device, or a personal device connected to the Google Assistant app, or if your Google or American Express User IDs or Passwords or your 4-digit PIN are lost, stolen or compromised in any way, then you should immediately: 

● Unlink the Amex Action;
● Change your compromised credentials;
● Notify the party issuing your compromised credentials (in the case of American Express, call the number on the back of your linked Card(s)).

For questions about your American Express Card account, please contact us at americanexpress.com/contactus or call the number on the back of your eligible Card and a Customer Care Professional will assist you.

To view the American Express Terms of Use for the Amex Action for Google Assistant, visit https://www.americanexpress.com/googleassistantterms.