Start managing your merchant account online

Did you know that you can manage your payments, disputes, and account information all from one place? Once you create your merchant online account, you can:


  • View payment history, filter by type, generate custom reports and downoad important information 
  • Streamline the dispute process by resolving disputes quickly, setting up custom alerts, managing responses
  • Download signs and supplies so customers know you accept American Express 
  • Get access to interactive help and live chat, or submit requests and questions online
Screenshot of Merchant Homepage

To get started, go to the Merchant Homepage and click "Create New Account" below the log in button.


You can also click the "Get Started" button at the bottom of the Merchant Homepage. 

Screenshot of Get Started button on Merchant Homepage

To complete the registration process, you'll need your:

  • Merchant Account Number
  • Access Code
  • Banking Information

Once you begin the sign up process, you can choose "I'll finish this later" at any time to get limited access to your account. You can finish setting up the account when it's most convenient for you.

Contact Us

Live Chat


Click the 'Chat' button once you login to your merchant account to chat with a member of our service team.

Mon-Fri, 8:00am - 6:30pm ET

Call Us 



Our Merchant customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET.