YOUR CONSENT TO ELECTRONIC DELIVERY ("Consent Statement")
Effective Date: March 10, 2017
Items Covered By This Consent Statement
You have the right to receive certain your loan invoices, legal disclosures, notices, communications and other items listed below, some of which we provide through your loan invoices, (together, the "Covered Items") related to any American Express Personal Loan you may obtain now or in the future through this Personal Loan account in paper form by mail. We may instead provide these Covered Items to you electronically if you: give us your Consent to do so, provide us a Designated E-mail Address and satisfy the System Requirements below. For purposes of this Consent Statement, such Covered Items may include, at minimum:
- loan invoices, Loan Agreement, Truth in Lending Disclosure Statement, electronic funds transfer agreements, notices concerning privacy, and other items, including notices of modifications to any of the above, we provide through your loan invoices (collectively referred to as "Loan Invoice Delivery");
- other legal notices required to be in writing, loan application communications, including applicable legal disclosures and/or adverse action notices, payment receipt notices, loan account statements, loan payoff quotes and payoff acknowledgment notices, and any notices of modifications to any of the above (collectively referred to as "Account Communications").
Depending on how you set up your electronic delivery preferences, you can elect to receive all of the Covered Items electronically or, where the feature is available on our site, you may elect to receive any combination of electronic and/or paper form mail delivery for Loan Invoice Delivery or Account Communications alone. Regardless of your unique preference set up, this Consent Statement covers those items you elect to receive electronically.
By agreeing to this Consent Statement, you give us your consent to electronically provide you the Covered Items for any Personal Loan you obtain, and you certify that you:
- (1) meet our System Requirements,
- (2) have successfully accessed the Test PDF document linked below, and
- (3) will provide and maintain a valid Designated E-mail Address (collectively, your "Consent").
You understand that by giving us your Consent, you may no longer receive such Covered Items in paper form for any Personal Loan you obtain and you accept any consequence of not reviewing the Covered Items in a timely manner. Your Consent will remain in effect for all Personal Loans you obtain until you provide a Withdrawal of Consent.
Withdrawal of Consent
You may withdraw your Consent at any time through the Account Services page in your online Personal Loan account, or by calling Personal Loan customer service at 1-844-273-1384. Withdrawing your Consent will not affect the enforceability of any Covered Items already provided or your obligation to make payments. Withdrawing your Consent may, however, affect the availability of future Personal Loans. Any legal disclosures, notices, communications and other items related to any Personal Loan that do not constitute Covered Items will provided to you electronically regardless of whether you have withdrawn Consent with respect to the Covered Items.
Modification of Consent Terms
We reserve the right to modify these terms and conditions at our discretion. We will provide you with notice of such modification(s) electronically in a manner consistent with Methods of Providing Covered Items below. If you do not agree to the Consent Statement as modified, you must notify us of your Withdrawal of Consent before its effective date. We will tell you the effective date in the notification, and change the effective date at the top of the new Consent Statement. Failure to withdraw your Consent, or take any other required action as stated in the notification before the effective date will confirm your continued agreement to the Consent Statement as modified. Modifications to these terms will only affect our respective rights and obligations from the effective date of the modification(s) and thereafter, and/or until a subsequent version of this Consent Statement takes effect, or you withdraw your Consent.
Methods of Providing Covered Items
In this document, "provide" means to deliver, make available, send, notify or similar term. We may provide the Covered Items electronically through, or through any combination of: (1) your Designated E-mail Address, (2) your online Personal Loan account, (3) links provided through your online account or (4) files, including those in PDF format, downloaded from our website. It is your responsibility to review Covered Items promptly, so you can take appropriate action.
Designated E-mail Address
You certify the e-mail address you provide is your e-mail address, and you want us to use it to provide Covered Items electronically ("Designated E-mail Address"). You agree to maintain your Designated E-mail Address until you provide us with a new one through your online Personal Loan account, or by calling customer service at 1-844-273-1384. If you authorize someone else to access your Designated E-mail Address, you agree to tell them to share Covered Items with you promptly, and you accept the risk that they will see your sensitive information.
Access to Paper Copies
You can request paper copies of Covered Items by calling customer service at 1-844-273-1384. We retain copies of these Covered Items for the time periods required by law and will provide you with copies of these upon request within those time periods. We do not necessarily retain copies for longer than is required by law. Save or print copies of Covered Items to ensure you have them when needed. The Loan Agreement for your Personal Loan will inform you if there is a fee for copies of Covered Items.
Our Right to Send Paper
We reserve the right to provide Covered Items in paper form at all times at our discretion even if you have given us Consent to provide them electronically. For example, but without limitation, we may do this if we have a system outage, if we suspect fraud, or if for any reason your Designated E-mail Address does not accept emails from us.
To access and retain the Covered Items, you must have a working e-mail address and a computing or communications device with:
- working Internet access,
- a Web browser that supports 128-bit encryption (such as Chrome®, Firefox®, Internet Explorer®, or Safari®),
- 16 MB of available memory (32 MB of RAM recommended) and
- a program that can view, save and print PDF files (such as Adobe® Reader® 4.0 or higher).
To demonstrate you can access Covered Items in a PDF format, click here ("Test PDF" document). If you are unable to view the Test PDF document you need to install the necessary Adobe® Reader® software. You can download Adobe® Reader® by clicking here (clicking will open another browser window and take you to Adobe's website). By providing us your Consent, you confirm you have successfully accessed the Test PDF document and certify you meet all of the above System Requirements.