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American Express Travelers Cheques

Travelers Cheques Service Center

Get help with your Travelers Cheques and find answers to common questions about them. Choose a tab below.

Lost or Stolen Cheques

American Express Travelers Cheques are safer than cash. If they are ever lost or stolen, the funds may be refunded.*

What to do if your cheques are lost or stolen

  • 1. Locate serial numbers Have the serial numbers for your lost or stolen Cheques on hand when you call.
  • 2. Call Call an American Express Travelers Cheque Customer Service Center as soon as possible to report the loss and open a claim. Use the search tool to the right to find the customer service number for your current location. Service Centers handle claims 24 hours a day, 7 days a week.
  • 3. Plan delivery During this call, we will help determine the best way for you to obtain a refund.
  • 4. Or fax in a claim form (from the U.S. only) If you are in the U.S., you can instead download the Refund Claim Form (PDF), complete it, and fax it to 1.800.417.0060. Faxed refund claims, once approved, will be sent in the form of a company check to your home. Please allow 21 business days for the check to arrive.

* Terms, conditions and restrictions apply. Identification and proof of purchase required.

Quick Help

Find Service Center Phone Numbers

Call us as soon as possible if your cheques are lost or stolen

Where are you now?

Please note: The phone numbers provided are solely for use when calling from within the countries listed.

Cheque Refund Claim Form (PDF)

If you prefer, download, complete, and fax to 1.800.417.0060 (available from the U.S. only).

Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.