When choosing a user ID, password and PIN, avoid using something that's easy to find out, like your child or pet's name. Use different passwords for all your accounts (that includes email and social media), and change them regularly.
Fraudsters may call, text or email you, asking you for personal information such as your account details or verification code (something we would never, ever do). They use this information to create a new login ID for your online account to view or make changes. Or the information may enable them to authenticate themselves as you to verify charges or to request a new Card be sent to them.
SIM swap fraud is when fraudsters try to access your account by taking over your phone number. If you suddenly stop receiving texts or phone calls, contact your mobile provider right away. It could mean you’ve become a victim of SIM swap.
Our general advice would be to keep all your personal details and documents safe.
Shred bank statements, utility bills and other documents when no longer needed.
Switch to paperless statements and view your account online or through our mobile app.
Review your credit report regularly (see list below) and sign up for alerts to spot fraud early.
Phishing and Scam Awareness
Protect yourself from phishing and scams by learning how to recognize imposters and spot their tricks before it’s too late.
Account and Fraud Alerts
Be the first to know if we spot anything odd or unusual on your account, thanks to our account and fraud alerts. Find out here how we keep you up to date.