Purchase protection
Secure shopping, both online and in-store
Treating yourself feels even better when you know you're protected. Secure your shopping
sprees with our purchase protection.
90-day purchase protection, stress-free shopping
Protect your purchases:
Cover your purchases from unforeseen events when you pay with your American Express® Card**.
Get coverage of up to ₹5,00,000 on American Express® Platinum Card and up to ₹2,00,000 on American Express® Platinum ReserveSM Credit Card on eligible items* to protect your purchases against loss or damage.
What’s Covered:
- Tangible goods purchased on your Card
- Loss or damage of good purchased (caused by fire, burglary, or natural calamities) within the residential premises of the cardholder as per records of the Bank
What’s Not Covered:
- Electrical or mechanical breakdown of appliances
- Precious items like gold, silver, antiques, securities, and similar valuables
Note: You may be required to submit relevant documentation to process your claim.
*Terms, conditions and exclusions apply.
**Benefit applicable only for American Express® Platinum Card, and Platinum ReserveSM Credit Card.
Keep an eye on your statement
If you see something on your statement that you don't
recognise, we can help. Check the following first though:
- Did you order something and then cancel it?
- Could it be a charge you weren't expecting, or a charge for a product you haven't yet received?
- Have you been billed more than once for the same transaction?
- Is the merchant name appearing on your statement different to what you were expecting?
Still not right?
Call us on the number on the back of your Card - it's what we're here for.
If the transaction is disputed, we will block the Card, and you can request for a replacement Card.
If the transaction is genuine, we'll leave it where it is, but set your mind at ease.
Other ways we protect you
Purchase Protection exclusions -
- Electrical/mechanical breakdown of appliances
- Loss or damage to precious items like gold, silver,antiques, securities, etc.
The Company/Partner of American Express providing the Purchase Protection will not make any payment in respect of: Loss or damage to gold or silver articles, watches or jewellery or precious stones or medals or coins or curios, sculptures, manuscripts, rare books, plans, models, moulds.
In the following events, this Policy shall cease to be in force and no claim shall be admissible, unless in every event, the consent of the Company to the continuance of the Policy is obtained in writing and signified on the Policy, or the Company has been duly informed and has acknowledged continuance of the Policy.
(i) If the premises shall have been left uninhabited by day and night for ten or more consecutive days and nights, any burglary occurs during the period that the premises are left uninhabited.
(ii) If the Insured shall cause or suffer any material alteration to be made in the premises or anything to be done whereby the risk is increased.
(iii) If the interest of the Insured in any property passes from the Insured otherwise than by will or operation of law.
(iv) Cover against Standard Fire and Allied perils and Burglary in the residential address of the cardholder as per the records of the Bank.
(v) Available for a period of 90 days on purchase of tangible goods on Amex Card against damage or loss due to fire or burglary. Get a cover value of up to INR 5 Lacs.
(vi) Geographical Limit – India.