The American Express Platinum Card Terms & Conditions
1. Platinum Travel Credit. Platinum Card Members are eligible for one Travel Credit of $450 per year which is available upon Card fee renewal date each year of Card Membership. Travel credit can be redeemed against any single eligible travel booking when booking online through americanexpress.com.au/platinumtravel or by phone through your Platinum Travel Service. Additional Platinum Card Members and American Express Platinum Business Cards are not eligible for this benefit. The Travel Credit can be used for 365 days from date of issue and cannot be carried forward to any subsequent year. Card Members are only able to redeem on Travel Credit per booking. If a Primary Platinum Card Member holds more that one Travel Credit across Multiple American Express® Cards, the Card Member can choose which Travel Credit they would like to redeem against their booking. If the full Travel Credit amount is not redeemed against a single travel booking then the remaining amount will be forfeited. Refunds and changes may be permitted based on supplier terms and conditions. The amount refunded will be the value of the booking, less supplier fees and the Travel Credit contributed by American Express. There is no refund on the Travel Credit. Your travel credit for that year will be forfeited if you cancel your booking. Booking amendment fees may apply. Membership Rewards points will not be earned on the Travel Credit. An eligible travel booking includes Flight, Hotel, Car Hire and Experiences bookings only. Travel Credit may not be used towards Cruises and may not be used towards Hotel and Car Hire bookings where payment is made directly to supplier (e.g. FINE HOTELS + RESORTS). Travel services provided by American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.
2. The American Express Global Lounge Collection:
The Centurion Lounge Network. Platinum Card Members have unlimited complimentary access to all locations of The Centurion Lounge. Gold Card and Green Card Additional Card Members on your Platinum Card account are not eligible for complimentary access. Platinum Card Members may bring up to two (2) companions into The Centurion Lounge. To access The Centurion Lounge, the Platinum Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies. A Platinum Card Member must be at least 18 years of age to enter without a parent or legal guardian. For locations with a self-service bar, the Platinum Card Member must be of legal drinking age in the location’s jurisdiction to enter without a parent or legal guardian. Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. American Express reserves the right to remove any person from the Lounge for inappropriate behaviour or failure to adhere to rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Hours may vary by location and are subject to change. Amenities vary among The Centurion Lounge locations and are subject to change. Services and amenities in the Lounge are complimentary, however you are responsible for any purchases and/or servicing charges you authorise our Member Services Professionals to perform on your behalf. Some American Express Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.
International American Express Lounges. Platinum Card Members have unlimited complimentary access to American Express Lounge locations. Guest access policies vary by location and are subject to change. To access American Express Lounges, the Platinum Card Member must present the agent with the following upon each visit: his or her valid Card and, upon request, same-day airline ticket on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Platinum Card Members will not be compensated for changes in locations, rates or policies. American Express reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Amenities, services and hours of operation may vary among locations and are subject to change. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. Platinum Card Member must be 21 years of age to enter a lounge with a self-service bar, unless you are accompanied by a parent or legal guardian. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside American Express Lounges. Use of American Express Lounges is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.
Priority Pass. Subject to the Terms and Conditions of the Priority Pass™ program. Priority Pass is an independent airport lounge access program. Primary Platinum Card Members and one nominated Additional Platinum Card Member per Account are eligible for Priority Pass membership. At any visit to a Priority Pass lounge that admits guests, you may bring in one guest at no charge. You will be charged the prevailing retail rate for any additional guests. Some lounges do not admit guests. Both the Primary and Additional Platinum Card Members must enrol into Priority Pass and may access participating Priority Pass lounges by presenting your Priority Pass card and airline boarding pass. In some lounges, Priority Pass member must be 21 years of age to enter without a parent or guardian. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass lounge partners and locations are subject to change. All Priority Pass members must adhere to the Priority Pass Conditions of Use, including house rules of participating lounges, and can be viewed at prioritypass.com. Please allow 4-6 weeks from enrolment to receive your Priority Pass card and membership package.
Virgin Australia Lounges. Access is complimentary for Primary Platinum Card Member and one complimentary guest only. The Primary Platinum Card Member and guest must be travelling with Virgin Australia domestically. Access is to Virgin Australia-branded lounges in Australia only. Name on boarding pass must match the name on Platinum Card. The Platinum Card Member and guest must present his or her valid Card and same-day boarding pass (containing your Virgin Australia Velocity Frequent Flyer number and status) to Virgin Australia lounge agents. One guest per Primary Platinum Card Member permitted. Guest must be travelling on same Virgin Australia flights and present boarding pass. All access is subject to space availability. This benefit is subject to change.
3. Platinum Insurance. The American Express Platinum Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) – see the full terms and conditions available here. You must use your American Express Platinum Card to pay for your return trip in order to be eligible for the travel insurance. For Smartphone Screen Insurance, you must use your American Express Platinum Card to pay for your phone outright or your monthly phone bill. Maximum of 2 claims per 12 month period, per Account, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. Waiting periods may apply. Find out more or make a claim here. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Card members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This webpage does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
The Qantas American Express Ultimate Credit Card
4. Travel Credit. To receive the Qantas Travel Credit, you must have paid the annual Card fee and minimum payment by the due date. The $450 Qantas Travel Credit can be redeemed for any eligible Qantas flight booked (i.e. a QF flight number on your ticket) and paid online through American Express Travel in a single booking. All travel is subject to Qantas Conditions of Carriage. The Travel Credit can be used for 365 days from the anniversary date and cannot be carried forward to any subsequent year. For bookings less than $450 any unused portion of the Qantas Travel Credit will be forfeited. The Qantas Travel Credit will be available each year of Card Membership, as long as you have paid the annual fee and your account is current and in good standing. Subject to Qantas Travel Credit, Terms and Conditions.
5. Qantas Club Lounge Access. Provided you are a Qantas Frequent Flyer and have registered your Qantas Frequent Flyer number with your Qantas American Express Ultimate Card, you are eligible to receive two Qantas Club Lounge Invitations each anniversary year of your Card Membership after purchasing on selected Qantas products and services using your Qantas American Express Ultimate Card. Selected Qantas products and services means Qantas passenger flights purchased directly from Qantas.com.au with a QF flight number; Qantas Frequent Flyer and Qantas Club membership joining and/or annual fees. Subject to the Qantas American Express Card Points Terms and Conditions. Within 1-2 weeks of purchasing selected Qantas products and services, two Qantas Club Lounge Invitations will be assigned to your Qantas Frequent Flyer account. Visit the Complimentary Invitations Portal to access your invitation, link it with an eligible Qantas flight booking or find out more information. Qantas Club Lounge Invitations are valid for a single visit by one guest to a Qantas Club Lounge and must be used prior to their expiry. Invitations are subject to the Qantas Club Terms and Conditions and are not valid for Qantas International First Class Lounges, the Qantas Chairman’s Lounge, Qantas Domestic Business and or oneworld® alliance partner or associated lounges. Qantas Club Invitations cannot be carried forward to any subsequent year and must not be sold, they may only be transferred as allowed by Qantas. Invitations may be revoked or withheld if your Qantas American Express Ultimate Card account is not in good standing, if the selected Qantas products and services are refunded in full or if you have not complied with these Qantas Club Invitation Conditions, the Credit Card Terms and Conditions or the Qantas Club Lounge Access Terms and Conditions.
6. American Express Lounge. Entry into The American Express Lounge is governed by the full Terms and Conditions available at amex.com.au/airportlounge. All entrants must adhere to the General Conditions of Entry. Qantas American Express Ultimate Card Members, Velocity Platinum Card Members and American Express Explorer Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December). Complimentary access is available for the Card Member's children between the ages of 2-17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member's American Express Card.
7. Insurance. The Qantas American Express Ultimate Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) - please see the Terms and Conditions. You must use your Qantas American Express Ultimate Card to pay for your return trip in order to be eligible for the travel insurance or pay for eligible items in order to be covered under the insurance. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express International, Inc. (ABN 15 000 618 208, AFSL No. 237996). Card members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This webpage does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
American Express Explorer® Credit Card Terms & Conditions
8. $400 Travel Credit. American Express Explorer® Credit Card Members are eligible for one Travel Credit of $400 per year. Subject to Travel Credit terms and conditions, to redeem the Travel Credit, you must have paid the annual fee and minimum payment by the due date. The Travel Credit can be redeemed for any eligible travel booked and paid online through American Express Travel in a single booking. For bookings less than $400 any unused portion of the Travel Credit will be forfeited. Eligible travel includes Flight, Hotel, Car Hire and Experience bookings only and may not be used towards Cruises. The Travel Credit can be used for 365 days from the anniversary date and cannot be carried forward to any subsequent year. Your Travel Credit for that year will be forfeited if you cancel your booking, subject to supplier’s terms and conditions plus applicable fees.
9. Membership Rewards. Subject to the Terms and Conditions of the Membership Rewards program available here. You will earn 1 point per dollar spent with Merchants classified as 'government', including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), Federal/State and Local Government bodies, including where you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant.
10. Insurance. The American Express Explorer Credit Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) – see the full terms and conditions available here. You must use your American Express Explorer Credit Card to pay for your return trip in order to be eligible for the travel insurance. For Smartphone Screen Insurance, you must use your American Express Explorer Credit Card to pay for your phone outright or your monthly phone bill. Maximum of 2 claims per 12 month period, per Account, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. Waiting periods may apply. Find out more or make a claim here. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Card members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This webpage does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
