Welcome to the
American Express
Airport Lounge

Terms and Conditions

^*The following Terms and Conditions govern the entry to The American Express Lounges at the Sydney International Airport and the Melbourne International Airport.

 

During the temporary American Express Lounge closure period, eligible American Express Card Members will be granted access to the Plaza Premium Lounge at the Sydney International Airport, under the same Terms and Conditions outlined below:

 

1. Eligible Cards

(a) The Cards listed below that are current and issued by American Express Australia Limited and American Express International (NZ), are eligible to enter The American Express Lounges:

American Express^® Centurion Card
American Express^® Platinum Card
American Express^® Platinum Business Card
American Express^® Corporate Platinum Card
American Express^® Qantas Corporate Platinum Card
American Express Explorer^® Credit Card
American Express^® Business ExplorerTM Credit Card
American Express^® Platinum Reserve Credit Card
David Jones American Express^® Platinum Card
Qantas American Express Ultimate Card
American Express Velocity Platinum Card
American Express Airpoints Platinum Card
American Express^® Elevate Premium Credit Card
(b) Internationally issued American Express^® Centurion and American Express^® Platinum Cards that are current are eligible to enter the American Express Lounge

At the discretion of American Express, other American Express Card Members may also enter the American Express Lounges.

 

2. Access to the American Express Lounges

(a) American Express Centurion, American Express Platinum, American Express Business Platinum and American Express Corporate Platinum Card Members, have unlimited complimentary access to American Express Lounges for each American Express Card Account and are entitled to bring their children under the age of 17 and up to 2 guests into the lounge. Card Members wishing to bring additional guests will be subject to a charge that is to be processed on the Card Member's American Express Card. Please refer to the reception desk at the American Express Lounge for the applicable charges.

(b) All other eligible cards are entitled to a total of two entries into The American Express Lounges per calendar year (1st January to 31st December). The entries may be used by the Primary Card Member, Additional Card Member or a guest travelling with a Card Member. Complimentary access is available for the Card Member's children under the age of 17. Card Members wishing to bring additional guests will be subject to a charge that is to be processed on the Card Member's American Express Card. Please refer to the reception desk at the American Express Lounge for the applicable charges.

 

3. General Conditions of Entry

(a) The American Express Lounges at Sydney International Airport and Melbourne International Airport are operated by Plaza Premium Lounge Management (“Lounge Operator”). To access the American Express Lounges, Card Members must present the following upon each visit an eligible American Express Credit or Charge Card and upon request, same-day airline ticket on any carrier.

In accordance with relevant state government health orders, only fully vaccinated passengers with ATAGI approved vaccines are permitted for entry into the Plaza Premium Lounge. Passengers under the age of 16 who aren't fully vaccinated must be accompanied by a fully vaccinated member of their household. Upon entry, passengers will need to provide evidence of their vaccination or medical contraindication certificate.
Failure to present requested documentation may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies.

(b) A Card Member must be at least 18 years of age to enter without a parent or guardian.

(c) The Lounge Operator reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent.

(d) Access to the American Express Lounges is subject to space availability. The American Express Lounge hours may vary and are subject to change without prior notice. Amenities may vary among the American Express Lounge locations and are subject to change. In-lounge services and amenities are complimentary.

(e) American Express will not be liable for any articles lost or stolen or damages suffered by the Card Member or visitor inside the American Express Lounges.

(f) Use of the American Express Lounges is subject to all rules and conditions set by American Express and the Lounge Operator. American Express reserves the right to revise the rules at any time without notice.