American Express Travel
The online booking site for Card Members, American Express Travel allows you to book and pay for travel with your Card, with Membership Rewards points, or both – and of course, earn points, too. But you'll also enjoy the great value, huge choice, added service and total confidence that come with booking through one of the world's largest travel networks.
To find out more, visit American Express Travel.
Travel Insurance
Complimentary Travel Insurance
Whether you’re travelling for business or pleasure, travel insurance is an essential part of any trip. Thats why when you book and pay for your return trip with your American Express Green Card, you can take advantage of complimentary domestic and overseas travel insurance for you, your family and your children under 22 years1.
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Green Card, Insurance Terms and Conditions here.
Hertz Gold Plus Rewards
Enjoy a range of benefits with including up to 10% off standard rates at participating locations and additional driver fee waived2.
To take advantage of Hertz benefits, enrolment is required.
Pay for your return trip with your Green Card and you’ll enjoy complimentary Travel Insurance.
From flights and itineraries, to luxurious stays and exciting road adventures, American Express Travel can organise it all.
Your Card is accepted at hundreds of thousands of places around Australia, as well as millions more around the world.
Terms and Conditions
1. Insurance. The American Express Green Card insurance is subject to terms, conditions, exclusions and cover limitations - see the full terms and conditions available here. You must use your American Express Green Card to pay for your return trip in order to be eligible for the travel insurance in order to be covered under the insurance. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express International, Inc. (ABN 15 000 618 208, AFSL No. 237996). Card members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This webpage does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
2. Hertz. Hertz Gold Plus Rewards enrolment is required to access the benefits, please enrol here. 10% off Hertz's publicly available retail car rental rates excludes Special Offers, and is offered at time of booking at participating Hertz locations worldwide. One car-class upgrade applies to standard vehicles only, on rentals of five consecutive days or more, and is subject to availability. Fee-Waived Additional Driver, must be requested at rental location prior to collection and is subject to meeting Hertz's driving requirements. In all cases, a valid American Express Green Card must be registered as the form of payment in your Gold Plus Reward membership profile. Benefits are only available for new reservations and Terms Apply - visit the website for full Terms and Conditions Hertz.com/AmexBenefits Reservations can be made via americanexpress.com.au/travel, Hertz.com.au, or through Hertz worldwide telephone reservations when the member’s Preferred Rewards Gold Card benefits-enabled Gold Plus Rewards membership number is entered prior to completion of the booking.
Concerts, Shows & Events
American Express Invites opens the door to great music, theatre, dining, film, fashion and shopping experiences.
As a Green Card Member, you have the chance to purchase tickets to sought-after events, often before they go on sale to the general public. Whether you’re a music fan, a film buff, a theatre lover, a follower of fashion or a keen foodie, we could get you some of the best seats in the house for a variety of concerts and shows.
Update your communication preferences to receive American Express marketing and you can be among the first in the know about all of our upcoming presales and other experiences we have to offer.
Dining
We've teamed up with Dimmi to give you a more rewarding dining experience. Now you can easily discover and book restaurants that warmly accept your Card, see American Express recommended restaurants and be kept in the know on some of the hottest places to eat right now.
Learn more about the partnership and discover good food here.
Experiences
Experience a world of art and culture at the National Gallery of Victoria (NGV) and explore their Winter and Summer Masterpieces exhibitions – MoMA at NGV and Between Two Worlds | Escher X nendo. You’ll enjoy access to special benefits like 15% off exhibition tickets and express entry to NGV Friday Nights.2
Sydney transforms into an entrancing wonderland through the magic of Vivid Sydney. In 2018, Card Members took advantage of fantastic retail and dining offers during the event, and experienced spectacular views while enjoying refreshments in the American Express lounge.
Vogue American Express Fashion’s Night Out is Australia's premier fashion event, featuring the latest collections from top designers. And if you get inspired while you're there, we'll have your back with exclusive offers at top fashion retailers. Then relax with refreshments and music in the American Express Lounge.
We’ve created a new summer experience for all movie-goers, with special extras for American Express Card Members. As the sun goes down, American Express Openair Cinemas invites viewers to experience the silver screen under the stars. You can enjoy the latest blockbusters and cult classics in scenic locations across Australia and New Zealand. Plus, you'll have access to Card Member offers and benefits!
Open the door to unforgettable experiences and receive access to pre-sale tickets and reserved seating offers.
Whether it’s shopping, dining, travel or entertainment there’s an Amex Offer with your name on it.
Easily discover and book restaurants that warmly accept your American Express Card with Dimmi.
Membership Rewards program
The American Express Membership Rewards program
Earn points every day, in almost every conceivable way — from groceries and dining, to indulgences and online shopping.
The American Express Membership Rewards program is a customer loyalty program. American Express rewards Card Members that regularly use American Express Cards. The more you spend, the more Membership Rewards points you accrue. These points can be redeemed for a wide variety of travel rewards, shopping rewards and entertainment rewards.
Find out more about the Membership Rewards program here.
Enrolment is required on an annual basis. To enrol in the program, please call the number on the back of your Card (8am - 6pm AEST, Monday to Friday) to start enjoying the benefits of Membership Rewards today.
Earn Points
When you're enrolled in the Membership Rewards program, you'll begin collecting points for every dollar spent on your Card.
As an American Express Green Card Member enrolled in Membership Rewards you'll earn:
The best thing is, there's no cap to the number of points you can earn and your points won’t expire as long as your account is current and in good standing.
The rate at which you earn and redeem points will change as of 15 April 2019. Please click here for further details.
When you consider the points earning potential, it makes a lot of sense to enrol and use your American Express Green Card every time you spend. You can also earn points on all spend made on Supplementary Cards2 and can earn bonus points by successfully referring friends for an American Express Card3.
To enrol in Membership Rewards please call the number on the back of your Card.
Redeem Points
Say hello to the rewards program that lets you use your points, your way. Whether it’s on travel, online shopping or reducing your account balance, the Membership Rewards program offers you a wide choice.
For Green Card Members enrolled in the Membership Rewards program, there are many ways you can transform your points into exciting opportunities:
Browse through the Membership Rewards website here.
Amex Offers
Enjoy selected offers for dining, shopping and more. Simply choose the offers you like online or on our mobile app, save them to your Card and meet the required spend to redeem the offer.
Visit your Online Services to start saving offers to Card now.
Reward yourself with fashion, beauty or even home essentials. David Jones makes it easy to use your points to shop online.
You can transfer Membership Rewards points directly to one of our 9 airline partners and travel practically anywhere in the world.
Can’t decide on a present? Use your points for Gift Cards from a wide range of our retail, entertainment and travel partners.
Terms and Conditions
The rate at which you earn and redeem points will change as of 15 April 2019. Please click here for further details.
1. Membership Rewards. Card Members are required to enrol for the Membership Rewards program on an annual basis, annual enrolment fee applies. Only Card Members enrolled in Membership Rewards are eligible to earn and redeem Membership Rewards points. Subject to the Terms and Conditions of the Membership Rewards program available at membershiprewards.com.au/termsandconditions. Certain transactions will earn 0.5 points per dollar spent at merchants in Australia classified as: “utilities” which are gas, water and electricity providers, “insurance” (excluding insurances offered by American Express), “telecommunications providers” including goods and services purchased from phone, mobile and internet service providers and “government bodies” including the Australian Taxation Office, Australia Post, federal/state and local government bodies.
2. Supplementary Cards. Supplementary Card Members must be 18 years of age or over. The Basic Card Member will be liable for all Supplementary Card spending.
3. Refer a friend. American Express discourages spamming. You should only send referral messages to friends and family who genuinely want to receive them. Subject to 'Refer a Friend' Terms and Conditions available here. In order to be eligible for bonus points, your friend must apply using the referral link you send them. If your friend applies from a separate link or applies independently you will not receive bonus points. You cannot refer a friend who already has one of our Cards or has held one in the last 18 months and you will only receive the Bonus Points if your friend's Card application is approved. You may only send referral messages to a maximum of 20 friends and the amount of Bonus Points you may receive under the ‘Refer a Friend’ program is capped at 200,000 points per year.
4. Points transfer. This is available to primary Card Members enrolled in the Ascent, Business Ascent, Spirit, Ascent Premium and Gateway Membership Rewards program. Qantas Frequent Flyer is only available as partner in Business Ascent and Ascent Premium program. Virgin Atlantic Flying Club is not available as an Airline Transfer Partner in Gateway program. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Points transferred to Airline Transfer Partner are not reversible and is subject to the terms and conditions of the partner programs. The minimum requirement and transfer rate varies. Subject to the Membership Rewards Terms and Conditions.
5. American Express Travel Online. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
6. Webjet and Helloworld. Minimum redemption amounts apply. You can redeem points for prepaid travel of a nominated value through Webjet.com.au and helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Partner Terms and Conditions apply. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
7. Select + Pay with Points. This is available to primary Card Members enrolled in the Membership Rewards program. A minimum of 1,000 Membership Rewards points must be redeemed at any one time. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at membershiprewards.com.au/termsandconditions.
8. Shop with Points - David Jones. Subject to the terms and conditions of the American Express Membership Rewards program available at membershiprewards.com.au/termsandconditions and the David Jones Terms and Conditions available at davidjones.com.au Terms and conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your Account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Supplementary Card Members are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. Minimum redemption amounts apply. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. For the David Jones Refund Policy please go to davidjones.com.au/return-policy or for online delivery details and prices go to davidjones.com.au/Delivery-information.
9. Gift Cards. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Normal retailer gift card or voucher conditions apply, refer to the gift card or retailer website for details.
Account Management
Manage your Account
We've made it easy for you to manage your Account online.
There's more to paying your bill and viewing your transactions in the Amex Mobile App1 and Online Services. Discover Amex Offers or earn additional points for being Local Champion2.
Ways to pay your bill
Once you receive your statement, you'll be able to make payments through a number of our easy and secure options.
Register your bank details to pay by Direct Debit, through your Online Account or via the Amex Mobile App. You can also use BPAY® or use your points3 to pay for eligible purchases.
Safety & Security
American Express have measures in place to keep you protected so you can shop anywhere with confidence.
Additional Cards
A Supplementary Card7 can be linked to your Card Account, to be used by family or a friend. If you’re enrolled in Membership Rewards, it’s a great way to earn more Membership Rewards points, as points earned on transactions on Supplementary Cards are credited to the primary Card Member’s account.
With the Amex App, you can manage your Account, discover Local Champion and access the latest Amex Offers, all on the go.
Update your address, mobile number and communication preferences with ease using Online Services.
Submitting your insurance claim online gives you more control and convenience. Plus, Chubb can process your claims more quickly.
Terms and Conditions
1. American Express Mobile App. To use the App, you must be registered for Online Services. You can register here or alternatively, you can reset your User ID or Password here. Local Champion full terms is available here. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
2. Local Champion. Qantas American Express Cards, American Express Velocity Cards and Consumer Cards enrolled in Membership Rewards are eligible. Exclusions apply. Full terms and conditions available here.
3. Select and Pay with Points. This is available to Primary Card Members enrolled in the Membership Rewards program. A minimum of 1,000 Membership Rewards points must be redeemed at any one time. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at membershiprewards.com.au/termsandconditions.
4. Fraud Protection Guarantee. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
5. Emergency Card Replacement. If your Card is lost or stolen, you must report it immediately. You can call American Express 24 hours a day. In Australia, call us on 1300 363 687. If you are overseas, report your lost or stolen Card to the nearest American Express Travel Service or Representative Office. Once you have notified us, you will not be liable for any unauthorised charges.
6. Shopping and Purchase Protection. The American Express Green Card insurance is subject to terms, conditions, exclusions and cover limitations - see the full terms and conditions available here. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express International, Inc. (ABN 15 000 618 208, AFSL No. 237996). Card members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This webpage does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
7. Supplementary Cards. Supplementary Card Members must be 18 years of age or over. The Primary Card Member will be liable for all Supplementary Card spending.
Add a Supplementary Card to your Account for someone close and share the benefits of Gold. T&Cs apply.
