1Visit the FX International Payments Online Platform
2Enter your provided Username and Temporary Password
When your account was approved, you should have received:
If you have not received these e-mails, please check your Spam or Junk folder in case they were filtered inaccurately, and confirm the e-mail address that was originally supplied. If the Temporary Password you received doesn't work, it may have expired (this happens 72 hours after it is sent). Contact Customer Service to reset your login details. Their details can be found at the bottom of this page.
3Enter your One-Time PIN
A few moments after entering your Username and Password, you should receive an e-mail with a One-Time PIN from amex_FX_International_Payments@aexp.com Enter it to continue logging in.
4Create a New Password
You'll be asked to reenter your Temporary password and create a New Password. Passwords must be a minimum of 7 characters with atleast 1 numeric and atleast 1 alphabetic character.
5Enter a Memorable Date
Use the on-screen push pad to enter your Memorable Date in the format of DD/MM/YY.
6After completing the above steps, you'll be successfully logged in.
If you've forgotten either your Password or Memorable Date, click Forgot Your Log In Details on the platform login screen.
If you've forgotten your Username, or both your Password and your Memorable Date, you will need to contact Customer Service to reset your account details. Their details can be found at the bottom of this page.
Speak to an FX representative now to have an informative, tailored conversation about your international payment needs
If you have information on your business, payment needs and bank details at hand, you can go straight to our online application.