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American Express® FX International Payments believes your account security is of the utmost importance. That's why, each time you log in to the American Express® FX International Payments platform, you will need to enter your Username, Password and Memorable Date. For added security, we will also ask that you complete a few additional steps the first time you log in.
1Visit the FX International Payments Online Platform
2Enter your provided Username and Temporary Password
When your account was approved, you should have received:
If you have not received these e-mails, please check your Spam or Junk folder in case they were filtered inaccurately, and confirm the e-mail address that was originally supplied. If the Temporary Password you received doesn't work, it may have expired (this happens 72 hours after it is sent). Contact Customer Service to reset your login details. Their details can be found at the bottom of this page.
3Enter your One-Time PIN
A few moments after entering your Username and Password, you should receive an e-mail with a One-Time PIN from amex_FX_International_Payments@aexp.com Enter it to continue logging in.
4Create a New Password
You'll be asked to reenter your Temporary password and create a New Password. Passwords must be a minimum of 7 characters with atleast 1 numeric and atleast 1 alphabetic character.
5Enter a Memorable Date
Use the on-screen push pad to enter your Memorable Date in the format of DD/MM/YY.
6After completing the above steps, you'll be successfully logged in.
If you've forgotten either your Password or Memorable Date, click Forgot Your Log In Details on the platform login screen.
If you've forgotten your Username, or both your Password and your Memorable Date, you will need to contact Customer Service to reset your account details. Their details can be found at the bottom of this page.
Existing members
Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1300-554-884
New members
New to American Express? Give us a call on 1300-885-749. Our Customer Service team is available daily from 8am to 6pm, Monday through Friday.
1. We will make all reasonable efforts to ensure prompt delivery of your FXIP Order, however please note transfer times may vary. These transfer times do not take into account differing weekends, public holidays or working hours of foreign banks in other jurisdictions to which your incoming or outgoing FXIP Order has been transferred. Completed FXIP Orders must be received on a Business Day before the respective currency cut off time. FXIP Orders received outside these times will be treated as having been received on the following Business Day.
2. Only American Express FX International Payments clients with a valid American Express Business or Corporate Card are eligible to earn Membership Rewards. Subject to the Terms and Conditions of the Membership Rewards program you are enrolled in. You will earn 1 Membership Rewards point for every AUD$30 you spend in foreign currency payments for transactions of AUD$5,000 or more up to a maximum transaction of AUD$300,000. A maximum of 10,000 points will be awarded on any one transaction. Points are calculated on local currency equivalent and will be credited to your account 6 to 8 weeks after making an eligible international payment transaction. American Express foreign currency Telegraphic Transfers, Draft payments, Forward Contract drawdowns or Cross Currency payments are eligible transactions and are subject to change. Offer excludes Australian Dollar transactions. Subject to the Terms and Conditions of the Membership Rewards program.
The information contained in this webpage has been prepared without taking into account your objectives, financial situation or needs. You should read the Financial Services Guide and PDS and consider the appropriateness of International Payments in relation to your individual requirements.
For further information, please refer to the FSG and relevant (Telegraphic Transfers and Forward Exchange Contracts) Product Disclosure Statement (PDS).
International Payments are arranged through American Express International, Inc. (ABN 15 000 618 208 AFSL No. 237996). Incorporated with Limited Liability in Delaware, USA.
® Registered Trademark of American Express Company.
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