Changes & Cancellations
To change or cancel your booking, log in to our Manage My Bookings page, where you can Chat to us every day from 7.00 am - 7.00 pm AEST.
American Express does not charge additional fees in the event of a flight booking amendment or cancellation. Any applicable refunds will be credited to your American Express Card. Refunds can take up to eight weeks to process. No Membership Rewards points or Travel Credit will be refunded. No cash refunds will be given.
We may, in our absolute discretion, nominate another refund method and notify this to you. However, note that the Terms and conditions of some airlines, hotels, car hire, tour operators and other travel suppliers may involve substantial cancellation or amendment fees, and in some instances, there may be no refunds whatsoever on cancelled travel related services should you need to amend or cancel your travel plans.
Refer above to Section 8 Supplier's Conditions and Section 10 Special Conditions for Other Travel Services.
You cannot add travellers to your existing reservation so you will need to make a new booking for the additional travellers. For new booking, best available rate will apply.
Please log in to our ‘Manage My Bookings’ page where you can chat with us every day from 7:00 am - 7:00 pm, AEST.
Any charges incurred by changing your booking will be charged to the same Card used to pay for the original booking.
To cancel your flight reservation made with American Express Travel, please log into your Account and visit the 'Manage My Bookings' page.
Select the trip you would like to cancel and follow the prompts to process your cancellation.
Cancellations will be subject to the airline's fare rules agreed to at the time of booking, including any nonrefundable or cancellation fee rules.
American Express does not impose any cancellation fees.
Any applicable refunds will be credited to your American Express Card. Refunds can take up to eight weeks to process dependent on the airline, however, may take longer without notice during busy periods (e.g. government imposed travel restrictions). Membership Rewards points and/or Travel Credit are not refundable and may be forfeited.
No cash refunds will be given.
We may, in our absolute discretion, nominate another refund method and notify this to you. However, note that the Terms and Conditions of some airlines, hotels, car hire, tour operators and other travel suppliers may involve substantial cancellation or amendment fees. In some instances, there may be no refunds whatsoever on cancelled travel related services should you need to amend or cancel your travel plans or in instances of airline administration.
To change your flight reservation, log in to our “Manage My Bookings” page, where you can chat with us every day from 7:00 am - 7:00 pm AEST.
If you booked your travel with American Express Travel and you need to change/cancel a booking, we will be honoring the policies of the airline your ticket is held with.
Tickets cannot be transferred to another passenger. Rebooked flights must be for the same traveler and on the same airline as the original booking, unless stated otherwise in the airline's rules.
Flight credits must be used for the same traveler and the same airline as the original booking.
The total cost of your change will depend on your airfare, availability, your ticket details, and any applicable penalties or fees.
Please log in to our ”Manage My Bookings” page, where you can chat to us every day from 7:00 am - 7:00 pm AEST.
There are no credit card fees incurred by using your American Express credit card to purchase travel products.
American Express do not charge a service fee for making a reservation.
On American Express Online Travel you can book flights, accommodation, car rental, airport transfers and activities.
Cardmembers making a reservation for a third party, should log in before making the reservation. When not logged in and making a booking for someone else, the Cardmember must be part of the travelling party otherwise an Authority to Charge form will need to be completed. This is to protect you against fraudulent transactions.
No, you can still make a booking without being registered.
No, unfortunately we do not offer price match.
If you are experiencing problems completing a booking on the American Express Travel website, please try again after clearing your cookies or try an alternative web browser. If the problem persists please contact us.
We’ll confirm your booking with an itinerary confirmation email. If you do not receive this within 24 hours of making your reservation please contact us.
Once your booking is complete American Express Travel Online will send an e-mail to confirm your booking. It may take up to 30 minutes to receive it.
If you do not receive you booking confirmation email within 24 hours of making your reservation, please contact us.
You must be logged in and have your American Express Card(s) registered online for your Card(s) to appear in the Credit Card drop down list on the purchase page for air, car, and/or hotel reservations.
If you’ve logged in and your American Express Card(s) is still not appearing in the drop down list, you can enter it manually for payment, or call the number on the back of your Card for assistance.
Our site automatically sorts results by cheapest option based on your search criteria. If you are a Centurion member or Platinum Cardmember searching for a Hotel, the site will show the Fine Hotels + Resorts and The Hotel Collection properties first.
My Itinerary
Please log in to our Manage My Bookings page and click on the Can't find your itinerary? link to access and print your itinerary from there.
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