Tours and activities can normally be booked online through the American Express Travel website. However, due to COVID-19 travel restrictions, we are not able to offer these products at the moment.
Once your booking is confirmed, we’ll issue a confirmation email outlining your itinerary details. Experiences vouchers can be printed online on completion of the reservation or via "My Booking" section on the homepage.
You will receive a confirmation email for your booking. Please click on the print voucher link to view your voucher. This contains important information on meeting points, times, inclusions and additional requirements.
Some tour operators require you to reconfirm your booking with the local operator before the tour date. Please check the important information section on your voucher.
Some tour operators require a printed copy of the voucher and some allow mobile tickets. Please refer to the information section on your voucher.
In most cases you can add additional information on the check-out page. If you are not asked for this information or forget to add this at the time of booking, please contact your tour operator directly. Their contact details can be found on your voucher.
All tour details can be found in the tour information section. if you are a Centurion or Platinum Card holder, call us on the number at the back of your Card and our travel specialist will help you.
Please check information for minimum passenger details. If the minimum passenger number is not reached, we’ll contact you with available options.
Your voucher includes information about pick-up and drop-off points. You may need to contact the local operator before the tour date to reconfirm the information on your voucher.
Tours can be cancelled up to 48 hours prior to the tour date unless otherwise stated on the tour you are looking at. Any non-refundable tours will be clearly labelled as such.
Please check the detailed information about the experience before you book. Once your booking is complete we will send you all the information within the confirmation email.
Please contact the American Express Online Travel Team to cancel or change your booking.
American Express Travel cannot process an experience booking where tour commencing is less than 24 hours from the time the booking is made.
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