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Customer CARE program

contact If you are experiencing financial hardship and would like to speak to our Customer CARE team, please call 1300 660 562 from 8am to 7pm Sydney time.
contact Or Write to:
  • Customer Relations Manager
  • American Express Australia Limited
  • GPO Box 1582
  • SYDNEY NSW 2001
We expect that our Customer Relations team will be able to respond to your concerns. However, if you feel that this issue has not been resolved to your satisfaction you may refer a complaint to the Australian Financial Complaints Authority (AFCA) of which American Express is a member.

contact Contact Australian Financial Complaints Authority on:
  • Australian Financial Complaints Authority
  • GPO Box 3
  • MELBOURNE VIC 3001
  • Tel: 1800 931 678
  • Fax: (03) 9613 6399
  • Email: info@afca.org.au
  • Web site: www.afca.org.au