Amex Card Security
We’re serious about your Card security. That’s why you’ll get the backing of our fraud and Card Purchase Cover, along with on-hand support for things like emergency Card replacement.
More service and security with every transaction
Protect yourself from scams
Learn about the various types of scams, how to spot them and how to protect yourself from fraud. Use Stop. Check. Protect. and help keep your money safe.
Shopping Protection
Don't be left out of pocket when shopping with your American Express® Card. Find out how our 90-day Card Purchase Cover and Card Refund Cover works.
Card Fraud Protection and Alerts
Use your Card with confidence the world over. Our Intelligent Security Systems, Secure Payment process and Fraud Protection Guarantee help keep you safe and secure.
Chip & Pin and Contactless Cards
Your Card comes with built-in security features and flexibility – protecting you against fraud while giving you the convenience of Contactless payments.
SafeKey Protection
Cutting-edge secure technology adds extra levels of security to protect you against online fraud.
Travelling Abroad
Travel with confidence, knowing your Card is protected in more places around the world.
Other features that protect you and give you peace of mind
If your Card is lost or stolen
Order a replacement to virtually anywhere you are in the world, 24/7.
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
- Login to your account and click on ’Account Management’
- Select the Card you would like to replace and the reason you’d like to replace it
- Complete the Card Membership verification
- Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your Membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Accidently smashed your Smartphone screen?
Some Cards come with Smartphone Screen Cover, where we’ll reimburse you for the cost of the screen repair up to $500 for up to two events a year, when you purchase your phone outright or pay your monthly phone bill with an eligible American Express Card.1 A 10% excess applies to the claimed amount. Waiting periods may apply.
Frequently asked questions
To make a claim now, visit the Chubb Claim Centre for American Express Card Members.
The excess payable is 10% of the repair amount.
You must:
- Have the Mobile Phone repaired by a repairer of your choice.
- Submit a claim form with the following documents: a) Receipts of the repair b) A copy of your American Express Platinum® Card, Essential®, Explorer® or Platinum Edge® Credit Card statement showing the outright purchase of your mobile phone or payment of your monthly phone bill.
To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum® Card, Essential®, Explorer® or Platinum Edge® Credit Card; or your Smartphone must be paid for on a monthly contract using your American Express Platinum® Card, Essential®, Explorer® or Platinum Edge®. Waiting periods may apply. For full eligibility criteria refer to the American Express Platinum® Card Terms and Conditions, the American Express Essential® Credit Card Terms and Conditions, the American Express Explorer® Credit Card Insurance Terms and Conditions and the American Express Platinum Edge Credit Card Insurance Terms and Conditions.
Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period.
Keep your purchases covered for longer.
Because warranties tend to run out right when you need them, we’ve arranged for selected Cards to come with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess.
Choose the Card that best suits you
Travel
Earn Membership Rewards® points from
everyday spending
Frequent Flyer
Maximise rewards for
every trip
Platinum
Enjoy premium
benefits and service
Rewards
Make living your
best life go further
Discover more American Express Cards benefits
There are a range of benefits that come with Credit Cards. Whether you want to boost your spending power or create a strong credit score, discover all the benefits that you can enjoy, from protection to rewards, and insuraces included with your Card (if eligible).
Rewards
Get ready to treat yourself. With so many ways to earn Membership Rewards points, you can splash out on the latest fashion, tickets to a must-see event, a weekend away and more.
Access and Events
Dive into experiences you’ll never forget. From pre-sale tickets and lounge access at the most sought-after shows, to exclusive benefits at exhibitions and movies, you can spend your nights out in style.
Offers
From shopping and dining to travel, entertainment and more, Amex Offers has got you covered.
Travel
It’s never too late to start planning your dream trip. With our world-class travel service at your fingertips, you can book flights, hotel stays and more for whenever you’re ready to head off.
Payment Flexibility
When you need funds without the fuss, you’ll find American Express offers a range of flexible business and personal payment solutions.
Whatever you’re looking for, you can always find them on American Express® Cards
Life With Amex: make the most of Amex Cards
Read our Life With Amex articles and discover tips on managing your Card, lifestyle inspirations, travel recommendations, event ideas and business insights.
Life With Amex: make the most of Amex Cards
Read our Life With Amex articles and discover tips on managing your Card, lifestyle inspirations, travel recommendations, event ideas and business insights.
- Smartphone Screen Cover. American Express Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and is subject to the terms, conditions and exclusions contained in the individual American Express Credit Card Insurances policy between American Express and Chubb. This website does not take into account your objectives, financial situation or needs. It is important for you to read the Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements.