Amex Card Security
We’re serious about your Card security. That’s why you’ll get the backing of our fraud and Card Purchase Cover, along with on-hand support for things like emergency Card replacement.
More service and security with every transaction
Protect yourself from scams
Learn about the various types of scams, how to spot them and how to protect yourself from fraud. Use Stop. Check. Protect. and help keep your money safe.
Shopping Protection
Don't be left out of pocket when shopping with your American Express® Card. Find out how our 90-day Card Purchase Cover and Card Refund Cover works.
Card Fraud Protection and Alerts
Use your Card with confidence the world over. Our Intelligent Security Systems, Secure Payment process and Fraud Protection Guarantee help keep you safe and secure.
Chip & Pin and Contactless Cards
Your Card comes with built-in security features and flexibility – protecting you against fraud while giving you the convenience of Contactless payments.
SafeKey Protection
Cutting-edge secure technology adds extra levels of security to protect you against online fraud.
Travelling Abroad
Travel with confidence, knowing your Card is protected in more places around the world.
Other features that protect you and give you peace of mind
If your Card has been lost or stolen, log in to your Online Account or the Amex App to cancel your Card and order a replacement. We’ll aim to get a new Card to you within 5-7 business days.
You can also Click to Chat with us 24/7 via your Online Account or message us directly in the Amex App.
Contact us immediately if you suspect fraudulent activity on 1300 132 639 (from Australia) or +612 9271 8664 (from overseas). Operating hours are 6am – midnight AEST, 7 days a week.
Still looking for your Card? You can temporarily lock/unlock your Card at any time. Your Card will be automatically unlocked after 7 days if you do not permanently cancel it.
If your Card has been damaged or you need a replacement, you can quickly and easily apply for a replacement Card online:
Via your Online Account
- Log in to your Online Account
- Locate Account Management, then 'Card Management' and ‘Replace a Card’
- Select the Card that you want to replace as well as the replacement reason. You will then be prompted with some security questions.
- Review the replacement Card details and select ‘Submit’ to lodge the Card replacement request.
You should receive a confirmation email to confirm your request has been submitted.
Please note that the Card replacement is sent to the address on file. No one-time address will be accepted. If you would like to have a replacement Card sent to an alternative address, please call the number on the back of your Card.
Via the Amex App
You can also apply for a replacement Card via the Amex App:
- Log in to the Amex App
- Go to 'Account'
- Select your Card in 'Manage Card'
- Select 'Repace a Card'
If you’re an Additional Card Member, you’ll be able to follow the same set of steps outlined above to order your replacement Card.
For Corporate Cardholders, call us on 1300 132 639 (from Australia) or +61 2 9271 2444 (from overseas). Our current operating hours are 8am – 8pm AEST.
Accidently smashed your Smartphone screen?
With Smartphone Front Screen Cover, you can claim up to $500 in reimbursement for front screen repairs, when you purchase your phone outright or pay your monthly phone contract using an eligible American Express Card1.
Please note: a 10% Excess will apply to the repair cost, a 30 day waiting period applies and repair reimbursements are limited to two eligible claims per year.
Frequently asked questions
How does Smartphone Front Screen Cover work?
How do I know if my Card has complimentary Smartphone Front Screen Cover?
How do I submit my Smartphone Front Screen Cover claim?
What documents do I need to submit a Smartphone Front Screen Cover claim?
What is Buyer’s Advantage Cover?
If your manufacturer warranty has expired, Buyer’s Advantage Cover may have you covered. With certain American Express Cards, eligible purchases will be entitled to an extended manufacturer’s warranty of up to 12 months1.
Exclusions and limits apply. Please refer to the Terms and Conditions of your eligible Card to view the full details on Buyers Advantage Cover.
Buyer’s Advantage Cover is not available to Corporate Card Members.
Choose the Card that best suits you
Travel
Earn Membership Rewards® points from
everyday spending
Frequent Flyer
Maximise rewards for
every trip
Platinum
Enjoy premium
benefits and service
Rewards
Make living your
best life go further
Discover more American Express Cards benefits
There are a range of benefits that come with Credit Cards. Whether you want to boost your spending power or create a strong credit score, discover all the benefits that you can enjoy, from protection to rewards, and insuraces included with your Card (if eligible).
Rewards
Get ready to treat yourself. With so many ways to earn Membership Rewards points, you can splash out on the latest fashion, tickets to a must-see event, a weekend away and more.
Access and Events
Dive into experiences you’ll never forget. From pre-sale tickets and lounge access at the most sought-after shows, to exclusive benefits at exhibitions and movies, you can spend your nights out in style.
Offers
From shopping and dining to travel, entertainment and more, Amex Offers has got you covered.
Travel
It’s never too late to start planning your dream trip. With our world-class travel service at your fingertips, you can book flights, hotel stays and more for whenever you’re ready to head off.
Payment Flexibility
When you need funds without the fuss, you’ll find American Express offers a range of flexible business and personal payment solutions.
Whatever you’re looking for, you can always find them on American Express® Cards
Life With Amex: make the most of Amex Cards
Read our Life With Amex articles and discover tips on managing your Card, lifestyle inspirations, travel recommendations, event ideas and business insights.
Life With Amex: make the most of Amex Cards
Read our Life With Amex articles and discover tips on managing your Card, lifestyle inspirations, travel recommendations, event ideas and business insights.
- The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read your American Express Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.