How do I request a Credit Limit increase or decrease on my Credit Card?

For Personal and Business Credit Cards

To increase your Credit Limit

1. Log in to your Online Account and follow the steps. 

If your application is approved, your new limit will be applied to your Credit Card within 15 minutes.

What you will need

In the application:

Be prepared to provide recent documentation evidencing all sources of your income.

Examples of income can include Salary, Rental Income, Dividends and any other regular earnings.If retired, you can include your latest superannuation statement confirming your closing balance. 

What you should know

Please note that a credit check will be performed for Credit Limit increase requests.

We will review the documents you submitted along with the application information and consider the data from the Credit Bureau to conduct an affordability assessment before making a decision on your limit increase.

Learn more about Credit Bureau checks.  

To decrease your Credit Limit

You can request for a decrease at anytime. When your request is sent through, your new limit will be applied to your Credit Card within 15 minutes.

Please note: If you have an outstanding balance, you cannot decrease your Credit Card limit below that balance. If you wish to decrease your Credit Limit to below your current balance, you will need to pay down your outstanding balance.

Learn More about managing your Credit Limit here.

For Corporate Credit Cards, please speak to your Program Administrator.

What you should know

If you apply for a product or request to increase your product limit, we will perform a credit check. A credit check is when we ask a credit reporting body for information about other products you hold, have held or have applied for, and whether you’ve satisfied your repayment obligations.

The credit reporting body will record the fact that we have done a credit check. This will show on your credit report as a ‘credit enquiry’, and it may be disclosed to other credit providers or used in the calculation of your credit score by the credit reporting body.

When a credit enquiry is recorded on your credit report, it can affect your credit score in different ways. It might go up, down, or stay the same. This depends on factors like the type of credit you're applying for, how many other credit checks you've had recently, and other details in your report. An enquiry is more likely to lower your credit score if you make a lot of credit applications over a short period of time.