American Express Travel Help Centre
How can we help?
Get in-the-know before you go. The Travel Help Centre has resources and information to help you plan a trip, learn about your travel benefits, manage an existing booking, and more.
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Get up-to-date info on trending travel topics.
If your American Express® Card offers an annual Travel Credit, you can put it towards eligible flights, pre-paid hotels or car rentals when booking through Amex Travel Online. T&Cs apply.
Eligible Card Members can use Membership Rewards® points toward all or part of your qualified booking.
Log in to view upcoming itineraries booked through American Express Travel Online.
If your American Express® Card
offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. a QF flight number on your ticket) when booking through Amex Travel Online. T&Cs apply.
Travel with confidence knowing the world-class service of American Express is just a phone call away.
Travel Benefits
Explore all the travel benefits you get with your eligible Card, when
you’re with Amex
Explore a new path. Eligible Card Members could earn every step of the way. Get to your next holiday faster with Membership Rewards® points on flights and prepaid hotels booked on
AmexTravel.com.
Platinum Card Members can save on the best seats in the house and accelerate rewards each time you takeoff. Explore lower fares on international First, Business, and Premium Economy seats with the International Airline Program. T&Cs apply.
If your American Express®
Card offers an annual Travel Credit, you can put it towards eligible flights, pre-paid hotels or car rentals when booking through Amex Travel Online. T&Cs apply.
When you pay for your return trip with your eligible American Express Card, you, any Additional Card Members, your/their spouse and dependent children (aged 25 years or younger) may be eligible for domestic or
international Travel Insurance. Other Terms, conditions and exclusions apply (such as maximum age limits, exclusions for pre-existing medical conditions and cover limits).1
For Platinum Card Members every stay at Fine Hotels + Resorts is packed with perks such as guaranteed 4pm check-out when you book with American Express Travel. Explore Your Benefits and find a hotel now.
T&Cs apply.
If your American Express®
Card offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. a QF flight number on your ticket) when booking through Amex Travel Online. T&Cs apply.
Travel with confidence knowing the world-class service of American Express is just a phone call away.
Eligible Card Members can book a stylish escape in locations near and far using The Hotel Collection with American Express Travel. Enjoy signature perks on stays of two or more nights such as a US$100 property credit. T&Cs apply.
Your holiday begins the moment you arrive at the airport. Eligible Card Members can enjoy complimentary passes into eligible airport lounges. Terms and Conditions apply.
Eligible Card Members can enjoy access to more than 1,550+ airport lounges across 140 countries and counting.
T&Cs apply. Find a lounge
Terms and Conditions
1. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read your American Express Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an
agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Planning My Trip
From destination inspiration to travel insurance, get the most up-to-date trip planning information all in one place.
Tour the tastes of San Sebastian. Watch elephants roam the Serengeti.
Explore more of the world with the help of American Express Travel. Through
personalised service and trusted partnerships, we help you experience
destinations in an unforgettable way.
When you pay for your return trip with your eligible American Express Card, you, any Additional Card Members, your/their spouse and dependent children (aged 25 years or younger) may be eligible for domestic or international Travel Insurance. Other Terms, conditions and exclusions apply (such as maximum age limits, exclusions for pre-existing medical conditions and cover limits).1
Plan your next holiday with the help of American Express Travel. View insider travel guides, sun to slope destinations, and one-of-a-kind properties.
Whether you’re planning a weekend getaway or a month-long escape, near or far, don't leave home without the essentials.
Plan It® is a feature on your American Express Business Credit Card or personal Credit Card that allows you to pay off transactions or a portion of your balance in equal monthly instalments. There's no interest but a fixed monthly fee applies. T&Cs apply.
Browse General Travel FAQ topics,
Visas and Documentation and more.
Terms and Conditions
1. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read your American Express Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an
agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Manage My Bookings
Take control of your travel with easy links and tips to help redeem eTicket credits, view your itinerary, cancel bookings, and more.
Simply log in to “Manage My Bookings”.
View the details of your trip, invoice, and itinerary.
Understand how to make a change to your trip.
Change your Flight Booking
Change your Hotel Booking
Change your Car rental
Change your Holiday Packages
Understand how to cancel an existing booking.
Cancel your Flight Booking
Cancel your Hotel Booking
Cancel your Car rental
Cancel your Holiday Packages
Frequently Asked Questions
Discover answers to the most frequently asked travel related questions,
from managing your booking to card member benefits.
Trending Articles
View your itinerary, cancel a booking, or manage a trip yourself by logging in to
“Manage My Bookings”.
Eligible Platinum Card Members receive a Travel Credit to spend on domestic or international travel each year when you book eligible flights, hotels or car hire through American Express Travel Online.