Accessible Customer Care

At Amex Canada we are committed to providing our customers with products and services that meet their diverse needs.

Amex Canada is committed to providing excellent service to all customers, working to meet the needs of people with disabilities in a timely manner, by preventing and removing barriers to accessibility. We strive to ensure that all customers can access our products and services in the same or similar manner and in a way that respects the dignity and independence of persons with disabilities.

See below for contact information on some of our available services: 

 

  • For general information
    • Canada: 1-800-869-3016 (toll-free) US: 1-800-528-4800 (toll free)
    • Canada: 1-866-549-6426 (TTY/TDD)
  • Live Chat: you need to login into your account
    • Desktop: 9:00 AM – 5 PM ET/ 7 days a week
    • Mobile App: 8:00 AM – Midnight ET/ 7 days a week 
  • For contact information about a specific product, please click here
  • To order print materials in Accessible Formats, please call 1-800-869-3016 (toll-free) or email to amexaccessibility@aexp.com
  • To provide feedback for Accessibility please click here

Accessible Canada Act Accessibility Plan & Progress Reports

Accessibility for Ontarians with Disabilities