Accessible Canada Act, Accessibility Plan & Progress Reports
The Accessible Canada Act (“ACA”) aims to achieve a barrier-free Canada by 2040 by identifying, removing, and preventing accessibility barriers in areas under federal jurisdiction. In support of this goal, Amex is working to improve accessibility for customers and colleagues.
Alternate Format Documents
You can request the Accessibility Plan, Progress Report and Feedback Process Description in the following alternate formats:
- Print, Large Print & Braille – Please contact amexaccessibility@aexp.com, call at 1-888-301-5312, or mail to Amex Bank of Canada, Accessibility Team, PO BOX 3204 STN F, Toronto, Ontario, M1W 3W7
- Audio Format – Please contact amexaccessibility@aexp.com
- Electronic Format – Click above to download the Accessibility Plan or go to the Feedback section to download the Feedback Process Description document. You can also request electronic format through our email amexaccessibility@aexp.com
Once we receive your application, your documents will be sent to you in the following timelines: print, large print and electronic up to 15 calendar days & braille and audio up to 45 calendar days.
For more information about Amex Canada’s Accessibility Plan, please contact amexaccessibility@aexp.com
Accessible Canada Act Accessibility Plan & Progress Reports
Accessibility for Ontarians with Disabilities
Feedback