HELP US KEEP YOUR PERSONAL
INFORMATION UP TO DATE
It only takes a few moments and it may be essential in helping us to meet
our legal obligations.
Why we need up-to-date information
As a financial service provider, we are legally obliged to keep our Cardmembers’ personal information up to date and check it regularly. This helps us to comply with our Know Your Customer (KYC) obligations, to prevent money laundering and terrorism financing in accordance with the AML (Anti-Money Laundering and Counter-Terrorist Financing Regulation), thereby contributing to a safer society.
Please verify your details when we send you requests
Periodically, we will contact you and request that you review (and if needed update) your details. You will automatically receive notifications via your American Express online account, the Amex® App, via email or by postal mail.
It is important to action these requests, so that you can continue to make use of your American Express® Card and we can comply with our legal Know Your Customer (KYC) obligations.
Validate your information online
Log in and we’ll tell you what we need.
Log in to your Online Account or create an Online Account at americanexpress.co.uk/login
Use your American Express® App
What we might ask you for
Home address
Please check that the address shown is also the address where you currently live. It is important that your address details are correct. If necessary, please update the details.
Income and occupation
If you have a personal Card, we may ask for your current income and occupation, including the sector you work in.
Supporting documentation
In certain cases, for example in case your official name, as shown on your ID, has changed, we ask you to provide a copy of a valid identity, and to supply one of the following documents:
- Passport;
- European identity card.
Frequently asked questions
As a financial service provider we are legally obligated to keep our customers’ personal information up to date and check it regularly. This is in line with our ‘Know Your Customer’ (KYC) regulatory requirements. We are contacting Cardmembers via their Online Account or in the American Express® App. Cardmembers who do not regularly log in to or do not have an Online Account will be sent an email or a letter and asked to log in to update their information.
If we need documentation, you will be asked to upload it securely by following the instructions provided in your Online Account.
As part of our Know Your Customer (KYC) obligations we will ask you to provide your total annual income and occupation if you hold a personal American Express Card. However, under no circumstances will we ask for your security codes, online passwords or PINs.
Your American Express® Card/Account may be blocked and eventually cancelled if you fail to provide the required information or documentation. American Express is legally required to regularly check the identity of our Cardmembers and update their information where applicable. We are obliged to take this action to ensure we remain compliant and thank you for your cooperation.
Yes, if additional information or documentation is required or if the provided documentation is incomplete or illegible, we will contact you again to request this information.
Once we have verified your details you will receive a communication to confirm your information has been successfully updated.
If we need information from your Additional Cardmember(s) we will contact them directly. Please ensure all Additional Cardmembers on your Account regularly check and keep their personal information up to date. We advise Additional Cardmembers to set up their Online Account or download the American Express® App.
You should ensure personal details are kept up to date at all times. In case of any changes, you can update your information via one of the below channels:
Log in to your Online Account at americanexpress.co.uk/login. You can change your address and name via the Manage your Account / Personal information section. In case you have a Corporate Card, please contact us through our 24/7 chat or call the phone number on the back of your American Express® Card.
For further assistance, you can chat in the American Express® App 24/7. Alternatively, you can call our Customer Service Team via the number on the back of your Card.