American Express Insurance

Insurance Benefits with your card

Insurance Benefits


Access our Card Insurance Benefit Centre


By clicking here you will be transferred to the Insurance Benefit Centre where you can access all information related to your Card Insurance benefits with your American Express login.


Accessing our Insurance Centre, you will be able to:


  • Check your cover & Learn about your Card Insurance Benefits
  • Download an Insurance Certificate 
  • Search for approved Medical providers 
  • Information about the claim process
  • Make an online claim

Alternatively, you can call the number on the back of your American Express Card.


Travel Insurance

Please be aware American Express no longer offers travel insurance purchased as a separate policy. Policies are now provided solely by AXA who can be contacted on 0203 409 4532. 



Friends at the beach



Existing customers (including claims)

0800 022 4355

Mon – Fri 8am – 8pm,

Sat 8am – 5pm




Identity Defence Platinum

Existing customers (including claims)

0800 030 4714

Mon – Fri 8am – 8pm,

Sat – Sun 9am – 5pm (excluding bank holidays)

Log in to your Account

By clicking here you will be transferred to the Tenerity Limited  website.

American Express Services Europe Limited has its registered office at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. It is registered in England and Wales with Company Number 1833139 and authorised and regulated by the Financial Conduct Authority.

Travel insurance, European Breakdown cover, Golf and Home Emergency is underwritten by Inter Partner Assist SA and serviced by AXA Assistance. My Essentials (underwritten by AmTrust Europe Limited) and Identity Defence Platinum are provided by Tenerity Limited. Calls may be taped or monitored for quality, training and compliance purposes. Policy terms and conditions apply.