American Express Travel Help Centre
How can we help?
Get in-the-know before you go. The Travel Help Centre has resources and information to help you plan a trip, learn about your travel benefits, manage an existing booking, and more.
Popular Topics
Get up-to-date info on trending travel topics.
Visit the COVID-19 Hub to stay up to date on travel advisories, international entry requirements, airline and hotel cancellation policies, and the most recent expert advice.
Use Membership Rewards® points toward all or part of your qualified booking.
Whether you’re planning a weekend getaway, or a month-long escape near or far, don't leave home without the essentials.
Travel Benefits
Explore all the travel benefits you get when you’re with Amex.
Get savings on the best seats in the house and accelerate rewards every time you takeoff. Explore lower fares on international First, Business, and Premium Economy seats with the International Airline Program.
For a stylish escape in locations near and far, book The Hotel Collection with American Express Travel. Enjoy signature perks on stays of two or more nights.
Every stay at Fine Hotels + Resorts® is packed with perks when you book with American Express Travel. Explore Your Benefits and find a hotel now.
Platinum Card Members can enjoy access to more than 1,400 airport lounges across 140 countries and counting.
Find a lounge
Explore a new path. Earn every step of the way. Get to your next vacation faster with Membership Rewards® points on flights and prepaid hotels booked on AmexTravel.com.
Browse General Travel FAQ topics on Travel Insurance, Visas & Documentation
and more!
Planning My Trip
From destination inspiration to travel insurance, get the most up-to-date trip planning information all in one place.
Tour the tastes of San Sebastian. Watch elephants roam the Serengeti.
Explore more of the world with the help of American Express Travel. Through
personalized service and trusted partnerships, we help you experience
destinations in an unforgettable way.
Plan your next vacation with the help of American Express Travel. View insider travel guides, sun to slope destinations, and one-of-a-kind properties from Fine Hotels + Resorts and The Hotel Collection.
Prepare now so you can enjoy later. Plan your trip with this health and safety information in mind.
Explore Insurance, Protections, the new Trip Cancel GuardTM , and more
Travel-Related Benefits. You can enjoy a variety of benefits with American Express® Cards, including embedded Card benefits. American Express also offers optional trip protections available for purchase, including the new Trip Cancel Guard, for bookings made through AmexTravel.com.
Manage My Bookings
Take control of your travel with easy links and tips to help redeem eTicket credits, view your itinerary, cancel bookings, and more.
Simply log in to “Manage My Bookings”.
View the details of your trip, invoice, and itinerary.
Understand how to make a change to your trip.
Change your Flight Booking
Change your Hotel Booking
Change your Car rental
Change your Vacation Packages
Understand how to cancel an existing booking.
Cancel your Flight Booking
Cancel your Hotel Booking
Cancel your Car rental
Cancel your Vacation Packages
Trending Articles
View your itinerary, cancel a booking, or manage a trip yourself by logging in to
“Manage My Bookings”.
Frequently Asked Questions
Chat With Us
You have the opportunity to connect with a member of our online travel support team via our 'Live Chat' function, when an agent is available.
Click to Chat is serviced:Monday - Sunday from 08:00 - 20:00. Please Log in using your User ID and Password.