Service and benefit changes
Frequently Asked Questions
Service and benefit changes
We are adding new benefits to your Centurion Membership including Chef’s Menu and Loge & VIP Access. You can read further for more information about these benefits.
Starting May 1st you can count on a specialized team of experts in Travel & Lifestyle, instead of a Membership team and a Membership Executive, to provide you with customized travel itineraries, (restaurant) reservations and VIP access at high-profile events.
We will introduce stronger digital support and user-friendly communication tools. This means easy access to existing benefits and new features with just a few taps on your screen in the Amex Experiences App. You will be able to book a phone call to discuss your travel wishes with us, at a time that suits your agenda best.
These changes will mean that the following services will no longer be offered; Flower delivery, (business) group Travel requests, Bed & Breakfast accommodation, Train, Ferries & Taxi’s, event planning & shopping related requests i.e., limited edition luxury-bags, watches.
From May 1, you can reach us from Monday to Friday 08:00 - 18:00. After 18:00 and during the weekend you can make use of Centurion Travel & Lifestyle Services in English. All you have to do is call the phone number on the back of your Card, which will be the only phone number you need to reach Centurion Travel & Lifestyle Services going forward.
As a result of the move to Specialized teams the telephone numbers & email addresses of your current Membership Teams will be decommissioned from 1st of May.
The servicing changes will start as of 1st of May 2023, while the new digital benefits such as Chef’s Menu and Loge & VIP Access are already available today. To stay informed, download the Amex Experiences App and turn on the notifications.
As of today, you can enjoy the following improvements:
- Chef’s Menu
Centurion has reserved tables at a growing number of exclusive restaurants in the Benelux. You can easily access and book your table directly via the Amex Experiences App. You will also be able to use the recently added € 300* annual Dining Benefit at some of these restaurants. Book right away in the App!
- Loge & VIP Access
Experience sensational events like you are the guest of honor and turn a night out into the experience of a lifetime. With premium tickets reserved for Centurion members, you can secure the best seats at top venues, including VIP tickets at the Ziggo Dome, AFAS Live and access to a loge in Royal Theatre Carré.
- Meet with a Travel Specialist
Book a time slot for a one-on-one meeting to discuss your travel wishes with a travel specialist.
Please be sure to allow push notifications, so you don’t miss any updates and events.
After a recent review, we’re making these changes to improve the customer experience while delivering more value to our customers and reflect the rapidly increasing demand in Travel & Lifestyle requests we’ve seen in the last year.
No, we’re making these changes to improve the customer experience while delivering more value to our customers and reflect the rapidly increasing demand in Travel & Lifestyle requests we’ve seen in the last year.
We will no longer meet the following specific requests; Flower delivery, (business) group Travel requests, Bed & Breakfast accommodation, Train, Ferries & Taxi’s, event planning & shopping related requests e.g. the purchasing of limited edition luxury-bags or watches.
This means easy access to existing benefits and new features with just a few taps on your screen in the Amex Experiences App. You can book a call with a Travel specialist at a time that suits you best, to discuss your travel booking. Also you will be able to book a table at a top restaurant via our new benefit Chef’s Menu, and book tickets via our Loge & VIP Access at our entertainment partners (like Ziggo Dome, AFAS Live) in the App.
You can reach us by phone from Monday to Friday 08:00 - 18:00. After 18:00 and during the weekend you can make use of Centurion Travel & Lifestyle Services in English. All you have to do is call the phone number on the back of your Card, which will be the only phone number you need to reach Centurion Travel & Lifestyle Services going forward.
However we encourage you to download the Amex Experiences App and turn on your push notifications so you can get the fullest Centurion membership experience.
No, these changes and the new benefits will not change the fee.
Your wishes are registered in our systems, our team of Travel & Lifestyle experts will take them into account.
Travel & Lifestyle
Yes, your existing booking will still be honoured.
The following destinations are available in the Amex Experiences App Book a travel meeting: Netherlands, Spain, France, United Kingdom, Italy, Thailand, United Arab Emirates, Maldives, South Africa, United States and other destinations. The service is not limited to the destinations listed, we simply displayed the most requested ones. We are of course happy to assist you with other destinations you wish to travel to.
Do not worry, our team of Travel specialists is there to help you. The service is not limited to the destinations listed, we simply displayed the most requested ones to inspire you. When using the Book a travel meeting capability in the Experiences App, there is the availability to select “other” destinations. We are of course happy to assist you with other destinations you wish to travel to.
In order to provide the highest quality of expertise from our Travel & Lifestyle service we will no longer meet shopping related requests e.g., limited edition luxury bags, watches.
Yes, all existing bookings & enquiries in relation to any services that are being removed will be honoured.
You can schedule a call for a one-on-one meeting to discuss your upcoming trip with a travel specialist; you can easily book your call from the Amex Experiences App to secure availability.
For other Travel and Lifestyle requests you don’t have to book a call, we will be happy to assist you from Monday to Friday, 8.00 - 18.00, via the number on the back of your Card.
You can call Centurion Travel & Lifestyle Services from Monday to Friday, 8.00 - 18.00, via the number on the back of your Card.
Centurion Travel & Lifestyle Services is dedicated to, and reserved for, the private use of Centurion members and supplementary Centurion cardholders. So only holders of the physical Centurion cards are included, supplementary Platinum and Gold Card holders are excluded. Also a Third Party Nominee is able to contact Centurion Travel & Lifestyle Services, however only to make requests for the holders of the Centurion Cards. This is in order to deliver and protect the highest level of exclusivity for Centurion members.
Centurion Travel & Lifestyle Services is dedicated to, and reserved for, the private use of Centurion members and supplementary Centurion cardholders. So only holders of the physical Centurion cards, supplementary Green, Gold and Platinum Card holders are excluded. Also a Third Party Nominee is able to contact Centurion Travel & Lifestyle Services, however only to make requests for the holders of the Centurion Cards. This is in order to deliver and protect the highest level of exclusivity for Centurion members.
Yes, a Third Party Nominee is able to contact Centurion Travel & Lifestyle Services, however only to make requests for the holders of the Centurion Cards. This is in order to deliver and protect the highest level of exclusivity for Centurion members.
Do you want to add a Third Party Nominee? Please find the form here in English or here in Dutch.
You can contact Centurion Travel & Lifestyle Services from Monday to Friday 08:00 - 18:00, to assist you with your travel or lifestyle requests.
After 18:00 and during the weekend you can make use of Centurion Travel & Lifestyle Services in English. All you have to do is call the phone number on the back of your Card, which will be the only phone number you need to reach Centurion Travel & Lifestyle Services going forward.
After 18:00 and during the weekend you can make use of Centurion Travel & Lifestyle Services in English. Our English speaking colleagues will be able to assist you with urgent requests for travel within 48hrs or last minute cancellations or changes to bookings made through Centurion Travel & Lifestyle Services.
New benefits
Chef’s Menu
Centurion has reserved tables at a growing number of exclusive restaurants in the Benelux. You can easily access and book your table directly via the Amex Experiences App. You will also be able to use the recently added € 300* annual Dining Benefit at some of these restaurants. Book right away in the App!
Loge & VIP Access
Experience sensational events like you are the guest of honor and turn a night out into the experience of a lifetime. With premium tickets reserved for Centurion members, you can secure the best seats at top venues, including VIP tickets at the Ziggo Dome, AFAS Live and access to a loge in Royal Theatre Carré.
Meet with a Travel Specialist
Book a time slot for a one-on-one meeting to discuss your travel wishes with a travel specialist.
Please be sure to allow push notifications in the Amex Experiences App, so you don’t miss any updates and events.
This year we are adding Loge & VIP Access experiences to our calendar. Be on the lookout for new events with our partners like Ziggo Dome, AFAS Live or the Royal Theatre Carré. You can secure your premium tickets, reserved exclusively for Centurion members, via the Amex Experiences App.
Also you will be invited once more, to enjoy another season of local and global experiences from Centurion exclusive events, Centurion Moments and Centurion Living.
New Service and Centurion benefits
We are adding new benefits to your Centurion Membership including Chef’s Menu and Loge & VIP Access. You can read further for more information about these benefits.
We will introduce stronger digital support and user-friendly communication tools. This means easy access to existing benefits and new features with just a few taps on your screen in the Amex Experiences App. You will be able to book a phone call to discuss your travel wishes with us, at a time that suits your agenda best.
From August 1st, you can reach us from Monday to Friday 08:00 - 18:00. After 18:00 and during the weekend you can make use of Centurion Travel & Lifestyle Services in English.
We are also evolving our servicing model to focus on the benefits and services that are most in-demand. This will mean that the following services will no longer be offered; Flower delivery, (business) group Travel requests, stand alone Bed & Breakfast accommodation, stand alone Train, Ferries & Taxi’s, event planning & shopping related requests i.e., limited edition luxury- bags, watches.
As of today, you can enjoy the following improvements:
Chef’s Menu
Centurion has reserved tables at a growing number of exclusive restaurants in the Benelux. You can easily access and book your table directly via the Amex Experiences App. You will also be able to use the € 300* annual Dining Benefit at some of these restaurants. Book right away in the App!
Loge & VIP Access
Experience sensational events like you are the guest of honor and turn a night out into the experience of a lifetime. With premium tickets reserved for Centurion members, you can secure the best seats at top venues, including VIP tickets at the Ziggo Dome, AFAS Live and the Royal Theatre Carré.·
Meet with a Membership Manager
Book a time slot for a one-on-one meeting to discuss your travel wishes with a Membership Manager.
Please be sure to allow push notifications, so you don’t miss any updates and events.
* Up to € 150 to spend in The Netherlands, and up tp € 150 to spend abroad. Terms and Conditions apply.
This means easy access to existing benefits and new features with just a few taps on your screen in the Amex Experiences App. You can book a call with a Membership Manager at a time that suits you best, to discuss your travel booking.
Also you will be able to book a table at a top restaurant via our new benefit Chef’s Menu, and book tickets via our Loge & VIP Access at our entertainment partners (like Ziggo Dome, AFAS Live) in the App.
You can reach us by phone from Monday to Friday 08:00 - 18:00. After 18:00 and during the weekend you can make use of Centurion Travel & Lifestyle Services in English.
No, these changes and the new benefits, will not change the fee.
Travel & Lifestyle
Yes, your existing booking will still be honoured.
The following destinations are available in the Amex Experiences App Book a travel meeting: Netherlands, Spain, France, United Kingdom, Italy, Thailand, United Arab Emirates, Maldives, South Africa, United States and other destinations.
The service is not limited to the destinations listed, we simply displayed the most requested ones. We are of course happy to assist you with other destinations you wish to travel to.
Do not worry, our team of Membership Managers are there to help you. The service is not limited to the destinations listed, we simply displayed the most requested ones to inspire you. When using the Book a travel meeting capability in the Experiences App, there is the availability to select “other” destinations. We are of course happy to assist you with other destinations you wish to travel to.
In order to focus on the most in-demand benefits and services and to provide the highest quality of expertise from our Travel & Lifestyle service we will no longer meet shopping related requests e.g., the sourcing of limited edition luxury bags, watches.
Yes, all existing bookings & enquiries in relation to any services that are being removed will be honoured.
You can book a call for a one-on-one travel meeting to discuss your upcoming trip with a Membership Manager, you can easily book your call from the Amex Experiences App to secure availability.
For any updates on existing requests you can call Centurion Travel & Lifestyle Services during the new opening hours from Monday to Friday, 8:00 – 18:00.
Centurion Travel & Lifestyle Services is dedicated to, and reserved for, the private use of Centurion members and supplementary Centurion cardholders. So only holders of the physical Centurion cards are included, supplementary Platinum, Gold and Green Card holders are excluded.
Also a Third Party Nominee is able to contact Centurion Travel & Lifestyle Services, however only to make requests for the holders of the Centurion Cards. This is in order to deliver and protect the highest level of exclusivity for Centurion members.
Do you want to add a Third Party Nominee?
Please find the form here in English or here in Dutch.
You can contact Centurion Travel & Lifestyle Services from Monday to Friday 08:00 - 18:00, to assist you with your travel or lifestyle requests. After 18:00 and during the weekend you can make use of Centurion Travel & Lifestyle Services in English. Our English speaking colleagues will be able to assist you with urgent requests for travel within 48hrs or last minute cancellations or changes to bookings made through Centurion Travel & Lifestyle Services.
Loge & VIP Access
Loge & VIP Access will include premium tickets reserved for Centurion members at top venues, including VIP tickets at the Ziggo Dome, AFAS Live and access to the Royal Theatre Carré. This will include, but not limited to, separate VIP entrance, best seats in the house and access to loges.
No, requests for concerts/events at the venues included in Loge & VIP Access are subject to availability at the venues.
Loge & VIP Access
Loge & VIP Access will include premium tickets reserved for Centurion members at top venues, including VIP tickets at the Ziggo Dome, AFAS Live and access to a loge in Royal Theatre Carré. This will include, but not limited to, separate VIP entrance, best seats in the house and access to loges.
You will receive VIP access to our partners Ziggo Dome, AFAS Live and Royal Theatre Carré.
No, requests for concerts/events at the venues included in Loge & VIP Access are subject to availability at the venues.
Experiences App
In the recently updated Amex Experiences App, you’ll find a complete and current overview of Centurion Experiences, Centurion Moments and the Centurion Living programme. You can register directly through the app and sign up for all those experiences that will enrich your life like never before.
The app also offers convenient digital access 24/7 should you ever have questions about insurance policies or how to file a claim, and also shows you all the useful American Express phone numbers in one easy place.
