Indulge your senses in Willow Stream Spa with local honey bee treatments, or commune respectfully with nature on a snorkel through the coral reef reforestation project.
Three- and four-bedroom residences are equipped for longer stays, with an open plan living and dining area, fully equipped kitchen, furnished outdoor terrace, private pool, ensuite bathrooms, and a laundry area.
El Puerto Restaurant serves classic Italian cuisine while both La Laguna and Cantina present traditional Mexican cuisine with a contemporary twist. Hix Bar & Lobby Lounge is a casual indoor-outdoor oasis set on a terrace overlooking the serene water canals. Ki’ Beach Bar & Korean BBQ offers a classic Korean grill experience right on the sand. Head to Sweet Spot for a variety of treats or Café Maya for sweet and savory to-go options.
Take a dip in the outdoor pool or relax poolside or on the beach. Willows Spa is surrounded by natural lagoons and pays homage to ancient Mayan culture. The spa features beautiful Mexican gardens, outdoor Swiss showers, a whirlpool, an outdoor vitality pool, and a sea-mineral soaking pool.
Choose from a variety of water sports, including scuba diving, jet skiing, sailing, and private yacht charters. Visit the stunning Cenote El Burrodromo on a guided tour. Discover natural coral reefs on a catamaran and snorkel tour. Learn how to prepare authentic Mexican delicacies during a hands-on cooking class. Younger guests can enjoy activities at the dedicated Kids Club.
Carretera Federal Cancún, Km 298. Playa del Carmen, Quintana Roo 77710 Mexico
Cancún International Airport.
†Certain room categories are not eligible for upgrade.
Looking for more? See all our luxury hotels in Playa del Carmen, Quintana Roo MX
FINE HOTELS + RESORTS. Average NZ$950 value based on Fine Hotels + Resorts bookings in 2021 for stays of two nights. Actual value will vary based on property, room rate, upgrade availability and use of benefits. Certain room categories are not eligible for upgrade; call Platinum Travel for details. Special amenity and / or Experience Credit and Platinum benefits vary by property; call Platinum Travel for details. Experience credit[s] will be applied to eligible charges up to the amount of the Experience Credit. Advance reservations are recommended for certain Experience Credits. Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel Service or American Express Travel Online. Available for New Zealand Platinum Charge Card Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Payment must be made in full with an American Express Card in the New Zealand Platinum Card Member's name. Primary Card Member may be able to use Membership Rewards® points and /or Travel Credit on the American Express Travel website or on request through Platinum Travel Service as payment towards Fine Hotels + Resorts, if the selected hotel and room type provides you the option to prepay in advance. Platinum Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Benefits and additional Fine Hotels + Resorts promotions are only applied at checkout and expire at checkout. Participating Fine Hotels + Resorts properties and benefits are subject to change. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay. Back-to-back stays booked by a single Card Member, Card Members staying in the same room or Card Members traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional Fine Hotels + Resorts benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke Fine Hotels + Resorts benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your Fine Hotels + Resorts benefits.
The Hotel Collection. Valid only for new The Hotel Collection (THC) bookings of two or more consecutive nights made through Platinum Travel service or American Express Travel Online. Available for: Consumer Platinum Card® Members and Consumer Gold Card Members. Booking must be made using an eligible American Express® Card in the eligible Cardmember’s name. Cardmember must travel on itinerary booked to be eligible for benefits described. Room upgrade is subject to availability and is provided at check-in; certain room categories are not eligible for upgrade. The type of experience credit or additional amenity (if applicable) varies by property; the experience credit will be applied to eligible charges up to USD$100. Advance reservations are recommended for certain experience credits. Benefit restrictions vary by property. Benefits are applied per room, per stay (with a three-room limit per stay). The Cardmember will receive the credit as a deduction from the final bill when checking out of the hotel; they receive $1 for each eligible dollar spent up to US$100. Eligible charges exclude charges for taxes, gratuities, fees and cost of the room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotels that are unaffiliated and/or owned by third parties) –see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay. and is not redeemable for cash and expires at check-out. Back-to-back stays booked by a single Card Member, Card Members staying in the same room or Card Members traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional THC benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke THC benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your THC benefits. Benefits cannot be redeemed for cash and are not combinable with other offers unless indicated and expires at check-out. Benefits must be used during the stay booked. Any credits applicable are applied at check-out in USD or the local currency equivalent. Benefits, participating properties, and availability and amenities at those properties are subject to change.
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