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Got a question? Check out our Frequently Asked Questions here 

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        Simple ways to contact American Express

 

We strongly encourage you to use our digital tools for self-servicing. You can access your accounts online and by using the Amex App at your convenience. It only takes a few minutes to enrol and manage your account digitally. Enrol now.

 

 

 

Lost or stolen Cards

Call 0800 656 660
or + 64 9 583 8300
(call collect when overseas).

Personal Cards

General Credit or Charge Card and Travel Enquiries
Call 0800 656 660
or + 64 9 583 8300
if outside New Zealand.

Platinum Charge Card and Travel Enquiries
Call 0800 377 421
or + 64 9 377 4211
if outside New Zealand.

Airpoints Platinum Card
Airpoints Platinum Reserve Card
Platinum Edge Credit Card®
Call 0800 332 268
or + 64 9 583 8287
if outside New Zealand.

Airpoints Card
Call 0508 601 128
or + 64 9 915 2795
if outside New Zealand.

Platinum Membership Rewards Credit Card® and Travel Enquiries
Call 0800 888 025
or + 64 9 379 7145
if outside New Zealand.

Membership Rewards® Programme enquiries
Call the number on the back of your card or
Call 0800 656 660
or + 64 9 583 8300
if outside New Zealand.

Business Cards

Small Business Card Enquiries
Call 0800 656 660
or + 64 9 583 8300
if outside New Zealand.

Corporate Cards

American Express @Work
9.30am to 6.00pm, Monday to Friday.
Call 0800 722 333
or + 61 2 9271 2444
if outside New Zealand.

Merchants

Merchant Services
9.00am to 6.00pm, Monday to Friday.
Call 0800 800 855
or + 64 9 583 8340
if outside New Zealand.

Authorisations
Call 0800 800 855 (option 1).

Travellers Cheques

Travellers Cheque Enquiries
Call 0508 555 358.

NZ Head Office

Address
Jarden House, Level 5,
21 Queen Street,
Auckland 1010,
New Zealand

Postal Address
PO Box 4005,
Shortland Street,
Auckland 1140,
New Zealand

Telephone
09 583 8000

Fax
09 583 8126